return new Promise((resolve) => {
  let text = "Thank you for getting in touch!\n\nWe are notifying our team member who is available to answer your enquiry shortly, someone from Sanuker will reply you soon, we appreciate your patience."
  if (this.channel.on === false) {
    text = "Greetings! Our office hours are from Monday to Friday 15:00-18:00 (except public holidays) . We will contact with you as soon as possible in the office hours.\n\nIf you require immediate assistance, please call (852) 1234 5678 or email to hello@sanuker.com for our 24-hour technical support. Thank you!"
  }
  resolve({
    type: "TEXT",
    text,
  })
})