Knowledge Base
Introduction and Basic Concepts
Discover how WOZTELL enhances the quality and efficiency of your customer communication. Learn to create and manage your chatbot, connect multiple channels, and automate processes to boost your business from day one.
WOZTELL Inbox
Centralize your conversations from WhatsApp, Instagram, Facebook Messenger, Webchat, and more into one inbox. Manage interactions with automation, smart assignments, and real-time metrics.
Channels
Activate and manage all your messaging channels from one place: WhatsApp Business Platform, Instagram, Facebook Messenger, Webchat, and more. Deliver a seamless customer experience without complications.
Broadcast
Send broadcasts via WhatsApp, Instagram, or Facebook. Increase conversions with personalized content and track results in real time thanks to integrated analytics.
Meta Ads
Connect your META ad campaigns to WOZTELL and integrate WhatsApp, Instagram, and Facebook to boost your results. Generate leads directly from your ads and activate them instantly with automated WhatsApp messages and artificial intelligence.
Optimize
Members
Manage all contacts linked to your WOZTELL account. Add relevant data, segment your lists, and track customers with personalized follow-ups based on their status.
Dashboard
Monitor the performance of your strategy in one place. Access automatic reports with key metrics to make informed decisions and optimize your campaigns.
Bot Builder
Design personalized conversational flows to automate customer service, qualify leads, or send information. No coding needed and includes ready-to-use templates.
Integrations
Connect WOZTELL with the tools you already use: WhatsApp Cloud, Instagram, Facebook, Zoho, ChatGPT, and more. Build a fully connected experience from end to end.
Settings
Everything you need to get started: from account activation and plan adjustments to best practices, technical documentation, and tips for a smooth implementation.
Change Log
Check all updates and improvements to WOZTELL. Here we document every new feature, change, or technical fix so you're always up to date.
WOZTELL UP
Your monthly summary with the latest from WOZTELL: launches, key updates, product improvements, and everything you need to stay up to date and keep growing with us.
External Ecosystem
Access news, changes, and resources from key platforms like WhatsApp, Meta, Zoho, and others. Stay ahead of the curve and adapt your strategy to the evolving digital environment.
Advanced usage
Learn everything you need to get the most out of Woztell solution from a usage perspective.
Old WOZTELL extension
Find articles about previous versions of the Zoho CRM and Zoho Cliq extensions (prior to 11/18/2021).
Recent Articles
Frequently Asked Questions about MM Lite API
Marketing Messages Lite API (MM Lite API) Marketing Messages Lite API is an optimized version of the WhatsApp Cloud API for sending marketing messages. This article answers the most common questions about how it works and its advantages, and ...
How to Create Click-to-WhatsApp Ads with Google Ads
Did you know you can connect your Google Ads campaigns directly to WhatsApp to start instant conversations? This conversational marketing strategy allows your leads to contact your company without friction, improving conversion and speeding up the ...
WOZTELL UP May 2025
May 2025 Your monthly summary with all the latest updates from WOZTELL This month we bring new features, more automation, and key improvements to help you get the most out of WOZTELL. Keep reading to discover what’s new and how to start using it ...
Marketing Messages LITE API (MM Lite API)
Welcome to the official guide of WOZTELL's Marketing Messages Lite API (MM Lite API). Here you will learn how to configure, use, and make the most of this new API designed to improve your WhatsApp marketing campaigns. 1. What is Marketing Message ...
Dialogflow
Dialogflow Getting bored of having just a button-clicking chatbot and looking for something more intelligent? We have adopted Google's natural language processing engine, Dialogflow, to provide a higher level of experience to you. Dialogflow ...