Knowledge Base
Introduction and Basic Concepts
Discover how WOZTELL enhances the quality and efficiency of your customer communication. Learn to create and manage your chatbot, connect multiple channels, and automate processes to boost your business from day one.
WOZTELL Inbox
Centralize your conversations from WhatsApp, Instagram, Facebook Messenger, Webchat, and more into one inbox. Manage interactions with automation, smart assignments, and real-time metrics.
Channels
Activate and manage all your messaging channels from one place: WhatsApp Business Platform, Instagram, Facebook Messenger, Webchat, and more. Deliver a seamless customer experience without complications.
Members
Manage all contacts linked to your WOZTELL account. Add relevant data, segment your lists, and track customers with personalized follow-ups based on their status.
Dashboard
Monitor the performance of your strategy in one place. Access automatic reports with key metrics to make informed decisions and optimize your campaigns.
Broadcast
Send broadcasts via WhatsApp, Instagram, or Facebook. Increase conversions with personalized content and track results in real time thanks to integrated analytics.
Bot Builder
Design personalized conversational flows to automate customer service, qualify leads, or send information. No coding needed and includes ready-to-use templates.
Integrations
Connect WOZTELL with the tools you already use: WhatsApp Cloud, Instagram, Facebook, Zoho, ChatGPT, and more. Build a fully connected experience from end to end.
Settings
Everything you need to get started: from account activation and plan adjustments to best practices, technical documentation, and tips for a smooth implementation.
Change Log
Check all updates and improvements to WOZTELL. Here we document every new feature, change, or technical fix so you're always up to date.
WOZTELL UP
Your monthly summary with the latest from WOZTELL: launches, key updates, product improvements, and everything you need to stay up to date and keep growing with us.
External Ecosystem
Access news, changes, and resources from key platforms like WhatsApp, Meta, Zoho, and others. Stay ahead of the curve and adapt your strategy to the evolving digital environment.
Advanced usage
Learn everything you need to get the most out of Woztell solution from a usage perspective.
Old WOZTELL extension
Find articles about previous versions of the Zoho CRM and Zoho Cliq extensions (prior to 11/18/2021).
Recent Articles
Introduction to WOZTELL Knowledge Base
Introduction to WOZTELL Knowledge Base WOZTELL offers the best messaging solution to improve the quality and efficiency of customer communication. You can create, customize and manage your chatbot, alongside with powerful integrations to fulfil your ...
WhatsApp Chatbots Integration with ZOHO CRM (Instagram, Facebook and Webchat)
Chatbot integration with CRM for Customer Management With a chatbot integrated into a CRM, it is possible to collect customer information in real-time and manage their data efficiently. This integration allows: Updating Existing Leads or Contacts ▪ ...
Create your first chatbot
To create your own chatbot, follow these steps: Click on Chatbot > Create Chatbot. Assign a name to the bot. Click Save. Now you will have a blank workspace. Platform Selection In the initial setup, it is essential to select the platform where the ...
Bot Builder Basic Concepts
Types of Nodes Before configuring the chatbot, we must understand the different types of available nodes: General Node: A basic chatbot node used to build the conversation and define the user flow. Global Node: This node can be triggered at any point ...
WOZTELL UP April 2025
WOZTELL UP At WOZTELL, we never stop—now you won’t miss a thing either! Every month, in WOZTELL UP, we’ll share all the latest updates in a quick and direct format: product improvements, new integrations, key updates, and epic moments from our ...