Knowledge Base
Introduction and Basic Concepts
Discover how WOZTELL enhances the quality and efficiency of your customer communication. Learn to create and manage your chatbot, connect multiple channels, and automate processes to boost your business from day one.
WOZTELL Inbox
Centralize your conversations from WhatsApp, Instagram, Facebook Messenger, Webchat, and more into one inbox. Manage interactions with automation, smart assignments, and real-time metrics.
Channels
Activate and manage all your messaging channels from one place: WhatsApp Business Platform, Instagram, Facebook Messenger, Webchat, and more. Deliver a seamless customer experience without complications.
Broadcast
Send broadcasts via WhatsApp, Instagram, or Facebook. Increase conversions with personalized content and track results in real time thanks to integrated analytics.
Meta Ads
Connect your META ad campaigns to WOZTELL and integrate WhatsApp, Instagram, and Facebook to boost your results. Generate leads directly from your ads and activate them instantly with automated WhatsApp messages and artificial intelligence.
Optimize
Members
Manage all contacts linked to your WOZTELL account. Add relevant data, segment your lists, and track customers with personalized follow-ups based on their status.
Dashboard
Monitor the performance of your strategy in one place. Access automatic reports with key metrics to make informed decisions and optimize your campaigns.
Bot Builder
Design personalized conversational flows to automate customer service, qualify leads, or send information. No coding needed and includes ready-to-use templates.
Integrations
Connect WOZTELL with the tools you already use: WhatsApp Cloud, Instagram, Facebook, Zoho, ChatGPT, and more. Build a fully connected experience from end to end.
Settings
Everything you need to get started: from account activation and plan adjustments to best practices, technical documentation, and tips for a smooth implementation.
Change Log
Check all updates and improvements to WOZTELL. Here we document every new feature, change, or technical fix so you're always up to date.
WOZTELL UP
Your monthly summary with the latest from WOZTELL: launches, key updates, product improvements, and everything you need to stay up to date and keep growing with us.
External Ecosystem
Access news, changes, and resources from key platforms like WhatsApp, Meta, Zoho, and others. Stay ahead of the curve and adapt your strategy to the evolving digital environment.
Advanced usage
Learn everything you need to get the most out of Woztell solution from a usage perspective.
Old WOZTELL extension
Find articles about previous versions of the Zoho CRM and Zoho Cliq extensions (prior to 11/18/2021).
Recent Articles
WOZTELL UP July 2025
WOZTELL UP July 2025 July 2025 Your monthly summary with all the latest news from WOZTELL This month we bring you strategies to automate your support, practical resources to set up chatbots and GPT templates in minutes, and real use cases to sell ...
Organization Settings
Organization Settings This section allows you to view your organization's basic information and update the main phone number used for receiving WhatsApp notifications. The Organization page can be found under "Settings". Sections Available 1. Basic ...
O2O Coupon Redemption Integration - User Guide
O2O Coupon Redemption Integration Redeem unique coupons and measure the impact of your O2O campaigns with WhatsApp and WOZTELL In this article, you will learn how to use the O2O One-Time Coupon Redemption extension to send unique coupons via WhatsApp ...
Import a Template and Set Up a GPT Assistant in WOZTELL
Import a template and set up a GPT assistant step by step In this article, you will learn how to import a template into the WOZTELL builder and connect it with an OpenAI (GPT) assistant. With this setup, you can automate conversational flows using ...
WOZTELL UP June 2025
WOZTELL UP June 2025 June 2025 Your monthly summary with everything new at WOZTELL This month we bring you new pricing, key trends from Meta, and practical resources to help you scale your results with WhatsApp. All in one place. Keep reading to ...