Alert: Wrong WhatsApp channel

Alert: Wrong WhatsApp channel

This message appears when an agent tries to send a WhatsApp message from a Zoho Cliq channel that is not intended for it.

Example, an internal channel of the company's sales team, an external channel with a client, or even a channel for managing a project.


WhatsApp channels are those that are characterized by having the WhatsApp symbol as an icon and the name is made up of "The client's name" + "The account name" + "The WhatsApp number".

Other times, it may be the case that this message appears on WhatsApp channels in which we have already spoken with the client. This is due to a rare and infrequent Zoho Cliq bug. Although the Zoho Cliq team is working to fix it, we have two options to get around it:

  1. Delete the WhatsApp Channel from the Zoho Cliq administrator account. To do this, press the WhatsApp icon in the upper right and click in the lower right corner the menu of the three points to open the drop-down menu. From the available options, we choose "Delete". The conversation with the customer will be lost.
  2. Modify the channel name. To do this, we look for the contact or lead in Zoho CRM and update the name. For example, we add a period (.) at the end and then remove it.
    In one of these two ways, we can solve this specific case.