Comment Reply is a feature that allows your bot to react to users' comments on a Facebook post. You can apply it to either a specific post or all posts under a page.

When the bot the triggered by a user's comment, you can either send a Public Reply or a Inbox Reply.

• Public Reply refers to the message that the bot will reply in your post's comment section.
• Inbox Reply refers to other message types that the bot will send to the user's inbox.

Expected Outcome

You are able to connect the chatbot to your Facebook post, and successfully receive a Comment Reply and a Inbox Reply.

Public Comment Reply

Inbox Reply

Create Comment Reply Message

Enter your Bot Builder.

1. Create a new chatbot.

2. Then, create the first node of this chatbot, which is for sending the comment reply messages.

Create new chatbot & new node

3. Create a new response. Click "Add Platform", and select the "Facebook Integration".

Create a Comment Reply

Public Reply

4. Select "Public Reply" from the dropdown, and fill in the text content. This will appear as a reply in the comment section of your post.

Create a Comment Reply

5. Select "More Response".

Create a Comment Reply

6. Select "Like Comment", this response will automatically like the user's comment on behalf of your page.

Create a Comment Reply

Inbox Reply

7. Select "More Response" again, create a text response. This text response will appear in user's inbox.

Create a Comment Reply

8. Click "+Quick Replies", create quick reply button with title and a case sensitive payload. Finally, remember to "Save" the response.

Create a Comment Reply

Create Comment Trigger

After that, you need to decide when will the comment reply be triggered.

9. Create a Global Node for triggering the comment reply.

Create a Comment Reply

10. Create a trigger and select "Facebook Comment".

Create a Comment Reply

Specific Post

11. If you want to apply the comment reply to all the posts under a page, choose "Specific Post".

Create a Comment Reply

12. Select the relevant Facebook Integration and Post.

Create a Comment Reply

13. Select "+ Keywords Group" and add your keyword; or turn on "Any Comment".

Create a Comment Reply

All Post

tip

Please note that the All Post comment trigger is supported in Facebook Integration v1.2.0

14. If you want to apply the comment reply to all the posts under a page, choose "All Post" and then add your keyword; or turn on "Any Comment".

Create a Comment Reply

12. After saving the trigger settings, switch on "Redirect" and link back to the first node and save this global node.

Redirect to Comemnt Reply

Create Follow-up Inbox Message

13. Create a new general node for following up the previous inbox message.

Create a child node to send hidden menu

14. Create a "Payload" trigger, and match the payload with the quick reply you have set up in the previous node.

Create a child node to send hidden menu

15. Create a new response and input the relevant content.

Create a child node to send hidden menu

Add Chatbot into Channel

19. Head to "Channels", click "Edit" to enter the Facebook channel.

Add global nodes into the testing channel

20. Go to your corresponding channel and add back the chatbot you have just created for this public/private bot. Remember to select the global node and click "Save".

Add back the chatbot chatbot