Connect a GPT assistant to WhatsApp and automate your conversations

In this article, you'll learn how to connect an OpenAI GPT assistant to a WhatsApp channel using WOZTELL. This integration lets you automate replies, create smarter conversations, and enhance customer support—all without coding.

Note:

Before getting started, make sure your WOZTELL account is properly set up, as well as your account on the OpenAI platform.

What is GPT and how does it work with WOZTELL?

Key benefits of using a GPT assistant on WhatsApp

1. Automated and personalized support: Respond in real time to FAQs, questions, and inquiries with the intelligence of a GPT assistant trained for your business.
2. Direct integration with your WhatsApp channel: Connect it without needing advanced technical knowledge—just follow the installation steps from the template.
3. Save time and resources: Reduce the workload of your team by delegating initial conversations or repetitive tasks to the assistant.
4. Improved customer experience: Offer quick, contextual, and helpful responses at any time of the day, increasing user satisfaction.
5. Easy setup and management from WOZTELL: Manage your assistant from a single platform without relying on external tools.
   

Use cases

1. 24/7 customer service with instant replies.
   
2. Automated tech support for common questions.
   
3. Virtual assistants for booking appointments or demos.
   
4. Automated lead follow-up after campaigns.
   
5. Educational or informational bots for healthcare, banking, or education.
   

How to integrate GPT with WOZTELL

7. In another browser tab, go to your OpenAI platform account.

8. To link your GPT from the OpenAI platform to WOZTELL, click on “Dashboard” → “Assistants.”

9. Select the assistant you want to link and copy its ID code.

 

10. Paste the ID code into the configuration page on the WOZTELL platform.

Create a new API key for your GPT

11. Go back to the OpenAI platform tab and create a new secret key by clicking on “API keys” in the left panel. Then set a name for the key and click on “Create new secret key.”

Important:

Make sure to click “Copy” and save it in a secure place, as you won’t be able to view it again later.

12. Go back to the WOZTELL configuration tab and add the code you just copied in the “API key of OpenAI” field.

 

Create a new WOZTELL token

13. Open a new tab with the WOZTELL platform and click on “Settings,” then select “Access tokens.”

14. Select “Token for OpenAI Assistant Chatbot” and scroll down until you can click on “Generate.” Once the token has been generated, copy it to continue.

15. Go back to the chatbot configuration page and paste the WOZTELL token you just created. Accept the terms and conditions before clicking “Install.”

Note:

If you have multiple channels in your account, an additional window will open for you to select the channel and environment where you want to connect the chatbot.

Done! Your GPT assistant is now connected to WhatsApp. 

Verification and installation test

Once you’ve linked the GPT assistant to WhatsApp, it’s time to run a test before sharing it. Here’s a quick explanation on how to check everything is working properly.

1. Go to the Channels panel, select the channel where you configured your chatbot, and click “Edit” to open its settings.

2. Send a test message to the phone number linked to that channel.

3. Go to the Inbox panel to verify that the chatbot is responding automatically as expected.

Done! The chatbot will now work automatically whenever it is triggered.

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Video tutorial: Setting up and using a GPT assistant on WhatsApp