How to Automatically Tag a Contact in KlickTipp When Receiving a "STOP" Message via WhatsApp (WOZTELL & Make)

This guide explains how to automatically tag (opt-out) a contact in KlickTipp whenever they send a "STOP" message via WhatsApp, using WOZTELL and Make.

Ideal for managing contact preferences, automating opt-outs, and staying compliant with messaging regulations.

Link to the template

Flow Overview

Your Make scenario uses these modules:

1. WOZTELL | Unleash WhatsApp – Watch New WhatsApp Message: Listens for inbound WhatsApp messages.

2. Router: Directs the workflow based on message content ("STOP" or other).

3. KlickTipp – Add or Update Contact: Tags the contact in KlickTipp if they send "STOP".

4. WOZTELL | Unleash WhatsApp – Send WhatsApp Template Message: (Fallback) Sends a regular template message for other incoming messages.

Flow diagram:

1. Listen for New WhatsApp Messages (WOZTELL)

- Add the WOZTELL | Unleash WhatsApp – Watch New WhatsApp Message module in Make.

- Connect your WOZTELL account.

- Configure the module to listen to the WhatsApp inbox/channel for incoming messages.

2. Route Based on Message Content

- Add a Router module after the WhatsApp listener.

- Set up a filter:

- Route 1 ("STOP" message): If the received message text is "STOP", continue to KlickTipp for tagging.

- Route 2 (Fallback): For any other message, continue to send a WhatsApp template message as usual.

3. Tag Contact in KlickTipp

- On the "STOP" route, add the KlickTipp – Add or Update Contact module.

- Connect your KlickTipp account.

- Configure it to tag the contact (using their WhatsApp phone number) with an appropriate opt-out or STOP tag.

- This ensures the contact is marked as opted-out for future campaigns.

4. Fallback: Send WhatsApp Template Message

- On the fallback route, add the WOZTELL | Unleash WhatsApp – Send WhatsApp Template Message module.

- Connect your WOZTELL account.

- Select and configure your template message as needed for regular communication.

Best Practices

- Always respect opt-out requests and automate tagging for compliance and user trust.

- Test the flow with sample messages to ensure correct routing and tagging.

- Log opt-out events in a database or sheet for audit purposes if required.

- Use Make's logs and error handling for monitoring and troubleshooting.

Result

Whenever a contact replies "STOP" via WhatsApp:

- They are automatically tagged in KlickTipp (opt-out)

- Other messages continue to trigger regular WhatsApp template replies

Perfect for marketing automation, compliance, and contact management.

Next Steps

- Expand for additional opt-out keywords ("UNSUBSCRIBE", etc.).

- Instead of a normal template answer, maybe using an AI-powered tool could be better.

- Notify admins of opt-outs for review.

- Integrate with CRM for unified contact status.