How to build the unique name of a Zoho Cliq channel

How to build the unique name of a Zoho Cliq channel

In this article, we will explain how the unique name of the Zoho Cliq channels is built in the different types of channels (WhatsApp, Facebook, Instagram) of the Woztell platform.

To understand how this coding works, in the following table, we will show the equivalences:

 Numbers
Letters
1
h
2
i
3
j
4
k
5
l
6
m
7
n
8
o
9
p
0
q
""
y



WhatsApp
In WhatsApp, we build the unique name as a combination of the customer phone number and the WOZTELL platform channel ID, separated by a space.

Facebook
On Facebook, we build the unique name as a combination of the customer's memberID (unique Facebook user identifier) and the WOZTELL channel ID, separated by a space.

Instagram
On Instagram, we build the unique name as a combination of the customer's memberID and the WOZTELL channel ID, separated by a space.


Example:
We have a customer on WhatsApp with the phone number: 34 123 456 789
and the WOZTELL channel ID is: 62b986f061cd2758a7ee2f0c

The unique name would look like this before encoding: 
34123456789 62b986f061cd2758a7ee2f0c

And once encoded it would look like this:
jkhijklmnopqymibpomfqmhcdinloaneeifqc

Note that to create the unique name, you must first remove the spaces from the phone number and leave it as it appears in the Members section of the Woztell platform. We mean, WITHOUT the "+" character before the number and without any spaces