This tutorial explains how to automatically send WhatsApp template messages whenever a new entry is submitted via Typeform.
Ideal for instant follow-up, lead engagement, or support workflows triggered by form responses.
Overview
Your scenario consists of two modules:
1. Typeform – Watch Responses: Monitors new Typeform submissions.
2. WOZTELL | Unleash WhatsApp – Send WhatsApp Template Message: Sends a WhatsApp template message to the respondent.
Visual flow:
1. In Make, add the module: Typeform – Watch Responses.
2. Connect your Typeform account.
3. Select the form you want to monitor for new entries.
4. This module triggers whenever a new response is submitted.
Step 2: Send WhatsApp Template Message (WOZTELL)
1. Add the module: WOZTELL | Unleash WhatsApp – Send WhatsApp Template Message.
2. Connect your WOZTELL account.
3. Select the WhatsApp channel and template for sending messages.
4. Map the respondent's phone number and any variables from the Typeform response to the template fields in Make.
5. Make sure your WhatsApp template is approved and ready to use.
Best Practices
- Design your Typeform to collect all necessary data (especially recipients' phone numbers and message variables).
- Prepare your WhatsApp template in WOZTELL, matching its variables to the Typeform fields.
- Test the scenario with a sample form entry to ensure correct mapping and delivery.
- Use Make’s logs for troubleshooting and monitoring.
Result
Once activated, every new Typeform submission will trigger an automated WhatsApp template message to the respondent, enabling instant engagement or follow-up.
Next Steps
- Expand with additional integrations (Google Sheets, CRM, notifications).
- Add conditional logic for different templates or personalized messages.