WOZTELL has licenses that offer the possibility of receiving messages while limiting the number of monthly users.
Every 1st of the month the counter for the customers that have contacted us is reset. An MAU is defined as anyone who has contacted us at least once a month through a channel.
If a customer contacts us using our different numbers, for WOZTELL's purposes it counts as different users.
Likewise, if the contact was made through another channel integrated with WOZTELL (Facebook Messenger, WebChat, etc), each contact would be counted as a different MAU.
Extra MAU are those that exceed the number included in the subscribed plan. If you have exceeded the limit of MAU included in your plan, a fixed amount will be deducted from your Deposit, per each extra user.