Inside the channel, the "Platform" is where you can manage settings specific to the WhatsApp Cloud Integration, such as editing business profile and creating message template.
In "Platform", you will find the basic information about your WABA, including WhatsApp Number, WABA ID, Phone Number ID, Messaging Limit Tier and Official Business Account.
WOZTELL also allows you personalize your WhatsApp Business Profile in "Platform"
For the WhatsApp Commerce Settings, please refer to the Product Message Guide.
By entering the 6-digit registration code and click "Confirm", you can reconnect the phone number. This process is needed when WhatsApp approves your new display name.
As a security measure, the phone number will be disconnected if you reconnect it using a wrong registration code.
The status update of your WABA and phone number (i.e display name approval, change of quality rating, etc) will be displayed under the Events History section.
In the "Platform", you can manage your Message Templates in one place under the "Message Template" tab.
In order to send Message Templates on WhatsApp, you must first create a message template and submit it to the WhatsApp team for approval. Only the approved templates can be sent to users.
Property | Description | Required? |
---|---|---|
Name | Can only contain lowercase alphanumeric characters and underscores ( _ ); No other characters or white space are allowed | Y |
Category | Select the correct category of your template; See list of supported categories | Y |
Language | Select the correct language of your template; The template name will be the same for all translations; You will specify the language field when sending out the template; See list of supported languages | Y |
Content | The content of your message template; Support parameter placeholders in the format of {{1}} | Y |
Header | The header of your message template; the types include "Image", "Video", "Document", "Text" and "Location" | N |
Body | The body of your message template (Character Limit: 1024) | Y |
Footer | The text footer of your message template | N |
Buttons | The button(s) of your message template; Call-to-action or Quick Reply; 3 buttons max. | N |
Property | Character Limit |
---|---|
Body (Without Header/Footer) | Up to 1024 characters |
Body (With Header/Footer) | Up to 1024 characters |
Header | 60 characters |
Footer | 60 characters |
Please note that, within a WhatsApp Message Template, the character limit does not apply to the variables.
The following Header Types require a sample:
The following Header Types do not require a sample:
{{1}}
and {{2}}
, you are required to add sample as part of the review process.Template Name
, Category
, Language
and Status
.In "Platform" -> "Message Template", you can click on the "Delete" button to delete a message template.
In WOZTELL, you can also edit the existing message templates. Please note that edited templates will be submitted for approval again, regardless of the original status.
Only one locale of the message template can be edited at one time.
The submission result generally will be ready within 1 day. Here are the submission status:
The status circle will automatically turn into
You can provide your own webhook for subscribing to the Message Template status updates (i.e template pausing, template approval, etc).
This feature is supported in v1.1.0 or above.
In "Platform" -> "Advanced Access", Just input the webhook URL and click "Enter". Finally, select "Save" to complete the subscription to the status update.
In the "Platform" -> "Advanced Access, you can generate Access Token as the authorization method to apply the Public integration APIs.