How to Create an Automated Reply for Instagram Mention with WOZTELL
Chatbots for Story Mention in Instagram
When your business Instagram page gets mentioned (tagged) in a public Instagram story, you can create automated reply to engage the corresponding customers in their direct message.
With WOZTELL, Story Mention Reply is not hard to create, all you need is a simple tree.
Create a new global node. This will be used for triggering the reply.
Create Global Node
In the global node, create a new trigger.
Create Trigger
Create a trigger with the following sample code. and "Save" the response. This will identify the message event when your business page is mentioned in a public story.
returnthis.messageEvent.type==="STORY_MENTION"
Copy
Search Condition
Toggle on redirect and select the tree node you have created earlier. Finally, save the node.
In your Instagram channel, select "Platform" and then "Tree Settings", add the Story Mention tree and select the global node. Remember to click "Save" to save the channel settings.
Add Tree
Test your chatbot and see if you can get the expected outcome!