Tutorial: Automate WhatsApp Replies with Make AI and WOZTELL on Make
Tutorial: Automate WhatsApp Replies with Make AI and WOZTELL on Make
This advanced, step-by-step guide will teach you how to build a Make scenario that connects WOZTELL with Make's AI, so you can automatically reply to WhatsApp messages using AI.
You’ll learn how to watch for new messages, generate smart responses, and send them back to users—no coding required.
Overview of the Flow
Your automation will consist of three modules:
1. Watch New WhatsApp Message – Detect incoming messages on your WOZTELL WhatsApp channel.
2. Make AI Tools | Request Anything – Send the message content to Make's AI module
for response generation.
3. Send WhatsApp Session Message – Deliver the AI-generated reply back to the original sender.
Visual flow:
Step 1: Watch New WhatsApp Message (WOZTELL)
1. Add the module WOZTELL | Unleash WhatsApp – Watch New WhatsApp Message in your Make scenario.
2. Connect your WOZTELL account.
3. Choose the WhatsApp channel you want to monitor (your inbox).
4. This module will trigger every time a new message is received.
Step 2: Generate a Reply with Make's AI
1. Add the module Make AI Tools | Request Anything after the WOZTELL trigger.
2. Create your prompt for the AI
Please compose a detailed reply to this message: 1. Message Data: Text Content You can personalize the prompt for your business needs, but keep the mapped data variable so the AI analyzes the actual WhatsApp message.
Screenshot example:
Step 3: Send the AI Response Back via WhatsApp (WOZTELL)
1. Add the module WOZTELL | Unleash WhatsApp – Send WhatsApp Session Message.
2. Connect with your WOZTELL account.
3. Channel: Choose the same WhatsApp channel as in Step 1.
4. WhatsApp Number: Map the sender's phone number from the trigger module (5. Sender).
5. Message Type: Set to Text.
6. Text: Map the output from Make AI (4. Answer).
Screenshot example:
Final Steps
- Be sure that you had click Save on all modules.
- Test your scenario by sending a WhatsApp message to your channel.
- Activate the scenario to make it live.
Best Practices
- Customize the prompt in Step 2 for tailored, high-quality responses. A good prompt take a lot of time to be created, but it's worth it at the end.
- Test each step independently to ensure correct data mapping.
- Use Make’s logs for troubleshooting if responses aren’t delivered.
Result
Once activated, your scenario will automatically:
- Watch for new WhatsApp messages,
- Generate smart replies using Make AI (with your custom prompt),
- Send responses back to the sender via WhatsApp.
This setup streamlines your WhatsApp support and engagement with AI-powered automation!