What can you do with Make & WOZTELL? Module and Function Manual

Make is a visual automation platform that lets you connect your favorite tools through workflows without needing to code. Connect apps, automate tasks, and create powerful flows in minutes.

Woztell is a multichannel conversational messaging solution that allows you to centralize and automate communications across channels like WhatsApp, Instagram, Facebook, WebChat, and more. By integrating Woztell with Make, you can connect these channels with hundreds of applications to create effective, automated conversational experiences.

GraphQL

Execute GraphQL Query

Type: Action
Description: Executes a custom authorized GraphQL query. Ideal for advanced users who need maximum flexibility.

Channels

Get Channel Info

Type: Action
Description: Retrieves detailed information about a specific channel (WhatsApp, Facebook, etc.).

List of Channels

Type: Action
Description: Returns a list of all available channels in your WOZTELL account.

Members

List of Members

Type: Search
Description: Retrieves a list of members from a channel. You can filter by name, tag, or channel.

Manage Member LiveChat

Type: Action
Description: Activates or deactivates the LiveChat status of a member. Useful for managing human support availability.

Manage Member Opt-Out

Type: Action
Description: Unsubscribes a member from a specific channel.

Manage Member Tags

Type: Action
Description: Adds, removes, or updates the tags associated with a member. Useful for dynamic segmentation.

Update Member Language

Type: Action
Description: Changes the preferred language of a member. Ideal for multilingual messaging and flows.

Conversation Automation

Redirect Member To Node

Type: Action
Description: Redirects a member to a specific node in your conversational flow (in WOZTELL Studio).

Message Sending

Send WhatsApp Session Message

Type: Action
Description: Sends a message within an active WhatsApp session.

Send WhatsApp Template Message

Type: Action
Description: Sends a pre-approved WhatsApp template message (ideal for out-of-session messaging).

Send Facebook Session Message

Type: Action
Description: Sends a session message through Facebook Messenger.

Send Instagram Session Message

Type: Action
Description: Sends a session message via Instagram.

Send WebChat Session Message

Type: Action
Description: Sends a session message via the WebChat channel.

Incoming Message Triggers

These triggers are instant: the automation is triggered as soon as a message is received.

Watch New WhatsApp Message

Type: Trigger (Instant, Acid)
Description: Listens for new incoming messages on WhatsApp.

Watch New Facebook Message

Type: Trigger (Instant, Acid)
Description: Listens for new incoming messages on Facebook Messenger.

Watch New Instagram Message

Type: Trigger (Instant, Acid)
Description: Listens for new incoming messages on Instagram.

Watch New WebChat Message

Type: Trigger (Instant, Acid)
Description: Listens for new incoming messages on WebChat.