Step-by-Step Guide to Set Up WhatsApp Cloud API on Woztell

WhatsApp Business Co-existence with WhatsApp Cloud API: User and Installation Guide

Prerequisites:

  1. Have a Business Manager account.
  2. Have administrator access to the WhatsApp Business account and number.
  3. Have the number configured in the WhatsApp Business Account (WABA).
  4. Have access to Woztell with administrator permissions.

🚀 Step by step

1. Log in to Woztell
3. Go to Settings > Channels > New Channel.
https://platform.woztell.com/channels/channels/create/whatsapp-cloud/3 






  1. Fill in the Channel Name and optionally the Channel Description. Then click "Confirm".

Create WhatsApp Channel - 4

Create WhatsApp Channel - 4

  1. The channel has been created. You can click on "Start Setup" to begin configuring your WABA.

Create WhatsApp Channel - 5

Create WhatsApp Channel - 5

  1. The Integrated Registration will begin when you click "Start Setup". A Facebook window will appear.

Start Integrated Registration

Start Integrated Registration

  1. You will be asked to log in to your existing Facebook account. New Facebook accounts will not be approved for Facebook Business Manager.




 

 




 


 

 

9. Log in to your Facebook account

  In the integration section, select:

âś… Existing WhatsApp account.


10. Enter the phone number that is already in use in the WhatsApp Business app.

Press “Continue”.

11. Confirm the display name. The system will automatically verify the display name registered in the WhatsApp Business profile. Confirm that it is correct.

12. Scan the QR code. A QR code will appear on the screen. From the mobile device where the WhatsApp Business app is active, you will receive a notification or internal message. Follow the instructions and scan the displayed QR code.

This step allows Woztell to obtain coexistence permissions from Cloud API without losing access from the app.


13. Complete the connection. Once the QR is scanned, Woztell will display a success message. Press "Finish" to complete the integration.
14. Configure synchronization (optional). In the first dropdown, select the newly connected phone number. In “Configure Data Sync” you can activate or deactivate the following options:

âś… Import previous messages

âś… Keep contacts automatically synchronized

If you do not want these options, turn them off and select Deploy Now.


15. Confirm everything works.  You will be able to see how the chat history loads in Woztell and how the WhatsApp profile is automatically linked.

Done! You can now start sending and receiving messages from Woztell, while maintaining access from the app.



Done! You can now start sending and receiving messages from Woztell, while maintaining access from the app.