WhatsApp conversations
SIMULTANEOUS CONVERSATIONS
The number of simultaneous conversations that can be held is not limited by WOZTELL. Similar to the way we handle simultaneous conversations in our personal WhatsApp, we may also manage simultaneous conversations in WOZTELL.
ACCESS TO CONVERSATIONS
Conversations held through an official WhatsApp number by a work team can be worked on in "Team" or "Private" mode.
Companies that wish to have their customers assisted by any person in the team will work in Team mode, while companies that wish to apply their CRM or Help Desk roles and profiles will work in Private mode.
Companies that wish to have their customers assisted by any person in the team will work in Team mode, while companies that wish to apply their CRM or Help Desk roles and profiles will work in Private mode.
In the instance of multi-numbers, we must also take into account if we wish to link our agents with one, some, or all of our active numbers.