WhatsApp Templates used in DEMO
When an agent uses TRIAL, they can test the feature of sending WhatsApp approved templates; WhatsApp numbers that "have not" accepted the terms and conditions of this TRIAL may not receive templates. The templates are commonly used samples, created by the WOZTELL team, and verified by WhatsApp.
CHARACTERISTICS OF THE TEMPLATES
Templates may be used in different ways and from different places, as you can see in the table below:
| Manual
| Automatizado
|
Individual
| 1 Chat in ZOHO Cliq
2 Send from Lead/Contact view in ZOHO CRM | 3 Send from WorkFlow
4 Send from ChatBot
|
Bulk
| 2 Send from Lead/Contact view in ZOHO CRM
| 5 Program a campaign.
|
- Chat in ZOHO Cliq: A Template can be used by an agent with the following objectives:
- To send information to the recipient if they g¡have not initiated a conversation with us (24hr session closed)
- To send, in the middle of a conversation (open 24hr session), standard content information to the recipient, with no need to type it out.
- Send from Lead/Contact View in ZOHO CRM: From the Leads/Contactos module, the agent can launch a message to one or multiple records.
- Send from WorkFlow: A record with user information is deleted from CRM 2 hours after its creation. Prior to deletion, we launch a template from WorkFlow informing of the deletion.
- Send from ChatBot: When a new user starts in the DEMO, we use templates sent by the WhatsApp chatbot. The user will use this number http://wa.me/+34644212242
- Program a campaign: The agent can program a campaign directed at leads/contacts a determined time, and a pre-selected template.
VALID TEMPLATES IN THE DEMO
Tag
| Language
| Parameters
| Content
|
#reminder
| English
| 2
| Dear {{1}}, we remind you that your appointment is the next day {{2}}
|
#payment
| English
| 2
| Dear {{1}}, we have received the payment associated with your invoice {{2}}
|
#noanswer
| English
| 0
| Sorry for not answering your questions yesterday, I can assist you now. If you want to continue this conversation, please answer 'yes'
|
#missedcall
| English
| 1
| We were unable to answer your call at {{1}}. You can send us your request through this channel.
|
#canceled
| English
| 0
| Your appointment has been canceled. Please contact us to request a new appointment.
|
#new
| English
| 0
| Welcome to Woztell! This is our phone number where you can receive your subscription alerts.
|
#recordatoriocita
| Spanish
| 2
| Estimado {{1}}, le recordamos que su cita es el próximo día {{2}}
|
#pagorecibido
| Spanish
| 2
| Estimado {{1}}, hemos recibido el pago asociado a su factura {{2}}
|
#norespuesta
| Spanish
| 0
| Disculpa por no responder ayer sus dudas, puedo atenderle ahora. Si quiere continuar esta conversación, por favor conteste con 'sí'
|
#citacancelada
| Spanish
| 0
| Su cita ha sido cancelada. Por favor, contáctenos para solicitar una nueva cita.
|
#nuevo
| Spanish
| 0
| ¡Bienvenido a Woztell! Este es nuestro número de teléfono por donde recibirá las alertas de su subscripción.
|
#llamada
| Spanish
| 1
| Lo sentimos pero no hemos podido atender su llamada a las {{1}}. Puede enviarnos su solicitud por este canal.
|
#llamadanoatendida
| Spanish
| 1
| No hemos podido atender su llamada a las {{1}}. Puede enviarnos su solicitud por este canal.
|
#nuevo2
| Spanish
| 1
| ¡Bienvenido {{1}} a Woztell! Este es nuestro número de teléfono por donde recibirá las alertas de su subscripción.
|
#not
| Spanish
| 0
| Disculpa por no responder ayer sus dudas, puedo atenderle ahora.Si quiere continuar esta conversación, por favor conteste con 'sí'
|