WhatsApp third-party Integration

Integration of third-party applications

WhatsApp Webhooks

WOZTELL is prepared for use with third-party applications to send and receive WhatsApp messages, regardless if they are session messages or templates.
This feature enables you, for example, to send out alert messages from your current eCommerce, billing system, marketing tool, etc.
Hundreds of thousands of applications can use WOZTELL,  you may find some examples with their technical documentation on Google search:
  1. PAYPAL: send a message to the recipient of a payment, or request a payment, https://developer.paypal.com/docs/api/quickstart/create-webhook/
  2. WooCommerce: send a message when selling a product, https://docs.woocommerce.com/document/webhooks/
  3. HubSpot: automation of submissions for nurturing, https://knowledge.hubspot.com/es/workflows/how-do-i-use-webhooks-with-hubspot-workflows
  4. ZOHO Creator: send messages from any area of the process https://www.zoho.com/developer/help/extensions/automation/webhooks.html
  5. .. and thousands upon thousands more
The use of forwarding webhooks or web services is conditioned by the tool you use in your processes. Each application that can use webhooks, either has a graphic interface for configuration, or it must be developed following the instructions in the developing language of the software manufacturer.

Managing WhatsApp responses

If your software is capable of managing WhatsApp responses or your team is able to develop it or contract it through WOZTELL, it will be possible to receive your professional WhatsApp numbers' incoming messages at a location of your choosing.
By using this feature, you can carry out processes such as:
  1. storage of messages at a location of your choosing
  2. visualize your incoming messages through the platform of your choice
  3. handle message content and use it in company processes
  4. etc.
To view all available information pertaining to web services you can read our technical documentation at  https://support.woztell.com/portal/en/kb/technical-documentation
Additional information on the use of WOZTELL in external platforms is available in the following article: https://support.woztell.com/portal/en/kb/articles/using-woztell-on-external-platforms