To be able to send messages from Cliq to WhatsApp clients or users, you will use the /w command and the message you want to send. If you do not use the /w command, the message will only be viewed internally in the Cliq chat.
This is the way to differentiate between an internal and external message. When we introduce /w, we let the system know that the message is for sending directly via WhatsApp Business API to the customer.
Commands must be typed in lowercase
To send media files, you have to use the /w command and then attach the media file, either by choosing it or dragging it to the text bar.
Sending WhatsApp templates
What is a WhatsApp template?
A WhatsApp template is a message format that can be used over and over again to send messages to users once it has been previously approved by WhatsApp. If you want to contact a WhatsApp customer that has not replied to your business for over 24 hours, you can only use a WhatsApp template to contact them. You can only use normal text/media messages until the customer replies you.
You can get more information about WhatsApp templates at this link
In order to send WhatsApp templates with Woztell, you can use the following command:
After that, a pop-up window will appear and you will be able to choose the template name and the language. Then, if the template contains any parameters, media, etc., you will be able to fill in the information.
- How to send a WhatsApp Template:
1) Select the name of the Template
2) Select the language
3) If your template has parameters, add them.
4) Then, click on the Send button.
- Message status:
You can follow the message status based on the icon located on the left:
⤴️ Message left your Cliq and was sent to WABA cloud
🌐 Message sent from WABA cloud to the contact
📲 Message delivered to the contact
✅ Message read by the contact
✖️ Message sending failed and an error message with the explanation of why it failed will appear
Command to get info about the contact/lead in Zoho CRM:
Note that it will only work if you have integrated Woztell with Zoho CRM.