This is the way to differentiate between an internal and external message. When we introduce /w, we let the system know that the message is for sending directly via WhatsApp Business API to the customer.
A WhatsApp template is a message format that can be used over and over again to send messages to users once it has been previously approved by WhatsApp. If you want to contact a WhatsApp customer that has not replied to your business for over 24 hours, you can only use a WhatsApp template to contact them. You can only use normal text/media messages until the customer replies you.
You can get more information about WhatsApp templates at this link
In order to send WhatsApp templates with Woztell, you can use the following command:
1) Select the name of the Template
2) Select the language
3) If your template has parameters, add them.
You can follow the message status based on the icon located on the left:
⤴️ Message left your Cliq and was sent to WABA cloud
🌐 Message sent from WABA cloud to the contact
📲 Message delivered to the contact
✅ Message read by the contact
✖️ Message sending failed and an error message with the explanation of why it failed will appear
You will be able to go to the record in Zoho CRM or link the conversation to a new record.
Note that it will only work if you have integrated Woztell with Zoho CRM.