Inbox4all: the Chrome extension for WOZTELL Inbox

Inbox4all is a Google Chrome extension that extends the WOZTELL Inbox experience inside your browser. It lets you translate messages, generate AI-assisted replies, open WOZTELL Inbox in Chrome's Side Panel, and detect phone numbers on any web page to start a WhatsApp Business conversation. This guide explains how to install it, sign in, configure it, and use each feature.

Table of contents

1. What is Inbox4all
2. Requirements
3. Install the extension from the Chrome Web Store
4. Sign in and connect your WOZTELL workspace
5. Configure the extension
6. Using Inbox4all
7. Privacy and security
8. Troubleshooting

1. What is Inbox4all

Inbox4all is a browser extension for Google Chrome that works alongside the WOZTELL platform. It adds tools inside WOZTELL Inbox and on any page you visit, without needing to open the platform in a separate tab.

Its main features are:

• Translate messages: translates incoming and outgoing messages directly in the Inbox.
• AI-assisted replies (AI Compose): generates reply suggestions using your own AI provider (Google Gemini, OpenAI, or DeepSeek).
• Side Panel mode: opens WOZTELL Inbox in Chrome's Side Panel so you can keep chatting while you browse.
• Phone number detection: detects numbers on any web page and adds a shortcut to message that contact via WhatsApp Business from the Side Panel, with no copy-pasting.

2. Requirements

Before you start, make sure you have:

• A WOZTELL account with access to an organisation.
• The Google Chrome browser.
• Optional: an API key for the AI provider you want to use (Gemini, OpenAI, or DeepSeek). You only need it if you plan to use AI Compose or AI translation.

3. Install the extension from the Chrome Web Store

1. Open the Inbox4all listing in the Chrome Web Store: chromewebstore.google.com/detail/inbox4all.
2. Click Add to Chrome and confirm the installation.
3. Pin the extension to the toolbar: click the puzzle icon (extensions) in the top-right corner of Chrome and click the pin icon next to Inbox4all.
4. If Chrome shows the "Access requested" notice, click Inbox4all to give the extension access to the site you are on.
   

4. Sign in and connect your WOZTELL workspace

1. Open the extension from the Chrome toolbar. The welcome screen appears with the Sign in to Woztell button.
2. On the Sign in with Woztell screen, enter your Email Address and click Next, or sign in with Google or Facebook.
3. On Choose an organisation, select the organisation you want to work with and click Confirm.
4. You'll see the "You're signed in" screen with your account and company name. Click Open Woztell Assistant to continue. You can now close that tab.

5. Configure the extension

To open the settings, click the three-dot menu next to the extension and select Options. The Woztell Assistant General Settings screen opens, showing your connected account, your company name, the Sign out option, and a link to the Knowledge Base at the top.

5.1. Sidebar Access

Turn on the Show sidebar tab toggle to display a floating tab that lets you quickly open WOZTELL Inbox from any page.

5.2. Messages Shortcut

Turn on the Enable WhatsApp quick action toggle so the extension automatically detects phone numbers on any web page and adds a shortcut to message them through WOZTELL.

5.3. Translation Settings

• Customer's language: the customer's language, that is, the language that needs to be translated.
• Translate into: the language you'll read incoming messages in. You can choose Browser language or a specific language.
• Advanced translation settings → Translation engine: choose the translation engine: Google Translate (Free); or Use AI for translation (Advanced), which uses your AI provider.
  

5.4. AI Compose Settings

AI Compose generates reply suggestions in the customer's language, based on the conversation context.

• Select AI provider: choose between Gemini, OpenAI, or DeepSeek.
• API Key: enter the key for the provider you chose. You can generate it at:
  • Gemini: aistudio.google.com/api-keys
  • OpenAI: platform.openai.com/api-keys
  • DeepSeek: platform.deepseek.com
• AI provider Advanced Settings: adjust Model name, Max tokens, and Temperature. Default values by provider:
  • OpenAI: model gpt-3.5-turbo, Max tokens 300, Temperature 1.
  • Gemini: model gemini-2.5-flash, Max tokens 300, Temperature 1.
  • DeepSeek: model deepseek-chat, Max tokens 300, Temperature 1.
• AI Prompt → Custom prompt: write your own prompt. The {{text}} placeholder contains the last messages in the conversation.

Tip: to build the prompt you need, use WOZTELL's Perfect Prompt Generator.

5.5. Save your settings

When you're done, click Save Settings to apply all your settings.

6. Using Inbox4all

6.1. Open the Side Panel

You can open WOZTELL Inbox in Chrome's Side Panel in two ways:

• Floating tab: if you enabled Show sidebar tab, a floating tab appears on the edge of the page. Click it to open the panel.
• Detected number: if you enabled Enable WhatsApp quick action, an icon appears next to phone numbers detected on any web page. Click it to open the panel with that number pre-loaded.

6.2. The panel: Contact, Info, and Chat

At the top of the panel you'll see your WOZTELL profile (account and connected WhatsApp channel). Below it are three tabs: Contact, Info, and Chat.

Contact

• If the number doesn't match an existing contact, you'll see the "Contact not found" notice. Fill in the PHONE (required) and FIRST NAME fields and click Save to create the contact.
• Once saved, the tab shows the contact card (name, phone, and WhatsApp indicator) and the "View full profile in Woztell" link to open the full profile in the platform.

Info

• Tags: type a tag and press Enter to add it to the contact.
• Notes: add a note about the contact and click Post note. Notes are internal and visible to your team only.

Chat

• The Chat tab is a compact version of WOZTELL Inbox inside the panel: from there you can navigate and chat with your customers or leads without leaving the page you're on.
• To start the conversation, send a template: select a Message Template and its Language, review the Preview, and click Confirm.
• You can then continue the conversation with the message box, start Start Live Chat, and attach files.

6.3. Translate messages

With translation enabled, messages are translated inside the Inbox according to your Customer's language and Translate into settings. Below the original message, the translation appears with an indication of the source language (for example, Translated from Spanish).

6.4. AI replies (AI Compose)

With AI Compose configured (provider and API key), the extension generates reply suggestions in the customer's language based on the conversation context and the prompt you defined. Review the suggestion before sending it.

7. Privacy and security

• Your message content is only accessed by the AI provider you select. Translations and AI-generated replies are processed exclusively through your provider.
• The extension does not include any transaction or payment functionality.
• The API key you enter is stored in the extension's settings.

8. Troubleshooting

• The extension doesn't appear or doesn't act on the page: check that it's pinned to the Chrome toolbar and that you've given it site access when Chrome shows "Access requested".
• You can't sign in or don't see your organisation: go back to the sign-in screen and review the Choose an organisation step; make sure you select the correct organisation before clicking Confirm.
• Translation isn't working: check Customer's language, Translate into, and the engine selected under Translation engine. If you use Use AI for translation, make sure the API key is valid.
• AI Compose doesn't generate replies: verify that you've selected a provider and that the API key is correct. Also review the Model name, Max tokens, and Temperature values.
• Phone numbers aren't detected: check that Enable WhatsApp quick action is turned on and that the extension has access to the site.
• Changes aren't applied: remember to click Save Settings after changing any setting.