This extension allows you to integrate WOZTELL with Zoho Desk, a customer service software. As a result, you can effortlessly convert user conversations from various platforms such as WhatsApp, Facebook and Instagram, into manual support tickets.

Features​

With the WOZTELL extension for Zoho Desk, you can:

• Integrate multiple messaging platforms (such as WhatsApp Cloud API, Facebook, and Instagram) or web chats with your Zoho Desk account.
• Automate all conversations with workflows and chatbots and manage them through WOZTELL LiveChat.
• Manage Zoho Desk tickets and customers directly in WOZTELL LiveChat.
• Effortlessly distribute work based on agent availability and roles.

Installation​

To install the Zoho Desk extension on WOZTELL, you can follow the step-by-step guide in this article.