Integration
Get more information on why a template has been rejected
If a template has been rejected, you can check the reason by following these steps below: 1) Click on the following link to go to Facebook Business settings: 2) Once you are in the Facebook Business settings, go to the left-side menu, click on ...
Disable 2-Factor Authentication - WhatsApp Cloud API
If you wish to disable the Two-Factor Authentication (2FA), you must follow the steps below in your WhatsApp Manager: 1. On your Facebook Business account, go to WhatsApp accounts in the Business settings. ( ...
How to build the unique name of a Zoho Cliq channel
In this article, we will explain how the unique name of the Zoho Cliq channels is built in the different types of channels (WhatsApp, Facebook, Instagram) of the Woztell platform. To understand how this coding works, in the following table, we will ...
How to request WhatsApp Green Check
Since August 16th, 2022, the way to apply for the official business account (OBA) changed, as previously customers were not able to directly apply for it from the WhatsApp Manager on their own Meta Business Suite. Only for customers who onboarded ...
How to reconnect the WhatsApp number
When the new display name is approved, you will have to follow these steps to get the WhatsApp profile updated. 1) Once in the Woztell platform, you should go to the Channels section, in the upper bar. 2) In the "Channels" section, select the channel ...
How to release a WhatsApp phone number
Before starting the process of deleting a phone number from a WABA account, there are few requirements that must be met: Only a company administrator of the WhatsApp Business account can delete a phone number. A number cannot be deleted if the ...
Automate WhatsApp messages with a function in a Workflow Rule
In Zoho CRM we can generate functions to execute an API. In addition, these functions can be used together with Workflow Rules to automate actions. In this article, we are going to see how to use Zoho CRM functions and WOZTELL API to send WhatsApp ...
Integration with other Zoho CRM modules
The standard WOZTELL integration with Zoho CRM allows you to start WhatsApp conversations through the Leads and Contacts modules using a button in those modules. In the following article we explain how to add the button in other Zoho CRM modules. ...
Where can I find the Channel ID?
Please follow the procedure below to find your Channel ID: Click "Channels" on the horizontal panel bar. You will see a list of your connected channels. Find the Channel you would like to check the Channel ID for and click "...". Click on the "Copy ...
Send WhatsApp messages using Zoho CRM Webhooks
In Zoho CRM we can generate Webhooks to execute an API. In addition, these Webhooks can be used together with Workflow Rules to automate actions. In this article, we are going to see how to use Zoho CRM Webhooks and WOZTELL API to send WhatsApp ...