Integration
Woztell commands in Zoho Cliq
In this article, we will show how Woztell commands work in Zoho Cliq. Messaging commands To be able to send messages from Cliq to WhatsApp clients or users, you will use the /w command and the message you want to send. If you do not use the /w ...
Get more information on why a template has been rejected
If a template has been rejected, you can check the reason by following these steps below: 1) Click on the following link to go to Facebook Business settings: 2) Once you are in the Facebook Business settings, go to the left-side menu, click on ...
Disable 2-Factor Authentication - WhatsApp Cloud API
If you wish to disable the Two-Factor Authentication (2FA), you must follow the steps below in your WhatsApp Manager: 1. On your Facebook Business account, go to WhatsApp accounts in the Business settings. ( ...
How to build the unique name of a Zoho Cliq channel
In this article, we will explain how the unique name of the Zoho Cliq channels is built in the different types of channels (WhatsApp, Facebook, Instagram) of the Woztell platform. To understand how this coding works, in the following table, we will ...
How to request WhatsApp Green Check
Since August 16th, 2022, the way to apply for the official business account (OBA) changed, as previously customers were not able to directly apply for it from the WhatsApp Manager on their own Meta Business Suite. Only for customers who onboarded ...
How to reconnect the WhatsApp number
When the new display name is approved, you will have to follow these steps to get the WhatsApp profile updated. 1) Once in the Woztell platform, you should go to the Channels section, in the upper bar. 2) In the "Channels" section, select the channel ...
How to release a WhatsApp phone number
Before starting the process of deleting a phone number from a WABA account, there are few requirements that must be met: Only a company administrator of the WhatsApp Business account can delete a phone number. A number cannot be deleted if the ...
Switch on and off a WOZTELL chatbot from a Zoho Cliq channel
In this article, we will explain how to pause and resume WOZTELL chatbot activity for a customer using a Zoho Cliq command. To complete the process we will perform the following steps: We must go to the Cliq channel associated with the client. There ...
How to revoke Woztell connection in Zoho accounts?
Users sometimes install the Woztell platform organization in two or more Zoho organizations, and this causes the services to stop working and not show the channels created on the Woztell platform in the Zoho widget. In this article, we explain how ...
Create Audiences from Zoho CRM
In this article, we will explain how to import your Contacts/Leads from Zoho CRM to WOZTELL platform and automatically create an audience to use for your push notifications. This feature is available from v16 onward To complete the process, you will ...
How to reconnect the Woztell platform connection with Zoho integration
In this article, we will explain how to reconnect the connection with the Woztell platform when you try to send a message and receive this error alert: In order to reconnect your service with the Zoho integration, you must log in into your Zoho's ...
Automate WhatsApp messages with a function in a Workflow Rule
In Zoho CRM we can generate functions to execute an API. In addition, these functions can be used together with Workflow Rules to automate actions. In this article, we are going to see how to use Zoho CRM functions and WOZTELL API to send WhatsApp ...
Integration with other Zoho CRM modules
The standard WOZTELL integration with Zoho CRM allows you to start WhatsApp conversations through the Leads and Contacts modules using a button in those modules. In the following article we explain how to add the button in other Zoho CRM modules. ...
Zoho extension comparison
Comparison between both Zoho integrations created by Woztell. Below we can see the changes about these two Zoho extensions. When we talk about new integrations, we are referring to the integration that appears at this link. Features Zoho Cliq ...
Where can I find the Channel ID?
Please follow the procedure below to find your Channel ID: Click "Channels" on the horizontal panel bar. You will see a list of your connected channels. Find the Channel you would like to check the Channel ID for and click "...". Click on the "Copy ...
Send WhatsApp messages using Zoho CRM Webhooks
In Zoho CRM we can generate Webhooks to execute an API. In addition, these Webhooks can be used together with Workflow Rules to automate actions. In this article, we are going to see how to use Zoho CRM Webhooks and WOZTELL API to send WhatsApp ...
How to update Woztell extension in Zoho Cliq?
We frequently update the Woztell extension to improve its performance and usability by adding new features. It is important to ensure that you have the latest version. Please note that in your list of extensions in Cliq, the Woztell extension is ...
WhatsApp for ManageEngine ServiceDesk Plus
Manage Engine Service Desk Plus is comprehensive user support and asset management software. ME Service Desk Plus Cloud provides business agents and IT managers with an integrated console to monitor and maintain assets as well as user-generated IT ...
Using Woztell on external platforms
Woztell can be used to send WhatsApp messages from any platform. We have to use the Woztell API to send WhatsApp messages. Check the following link to know more about the endpoint to send messages and its requirements: ...