How to send a broadcast with a Carousel template on WhatsApp

How to send a Broadcast with a Carrusel Template in WhatsApp

How to send a broadcast with a Carousel template on WhatsApp


Warning Before you start, we recommend reading our user guide to send WhatsApp bulk messages

https://support.woztell.com/portal/en/kb/articles/broadcast-3-7-2024-1#How_to_Increase_Your_TIER


A carousel template allows you to send a message composed of:

  • a single text

  • up to 10 carousel cards that can be swiped horizontally

Each card can include:

  • an image or video

  • up to 2 interactive buttons

    WhatsApp API Carousel Objects



Once you've defined your Broadcast name and selected the audience, follow these steps:



1. Create a new template

  • Select “Create Template”
  • Select Marketing as the category
  • Enter the name and language
  • Select “Carousel Template” under the Marketing category
  • Click “Continue”




  • Write the main text in the Body field. Remember, you can use variables, emojis, italics and bold.



3. Add cards

  • In the Carousel Setting section:
    • Define the Header format (image or video)
    • Configure the carousel buttons (URL, Quick Reply or phone number)
    • If you define images or videos, all slides will follow that format




  • It's essential to upload a sample in the Header (image or video) for META approval


  • Wait for the green checkmark to proceed
  • Complete the Body and buttons for each card
  • You can use up to 10 cards. Use “+ Add Card” and reorder them via drag & drop
  • Send your template for approval by clicking "Send to Approve"







Alert
IMPORTANT: these are just samples. In the next step you will define the actual cards to be sent.
5 Upload or select images/videos for your WhatsApp broadcast carousel slides

Once the template is approved:

  1. Upload or select the images to WOZTELL servers to ensure proper media processing.
  2. Select those images and you will get an IMAGE MEDIA ID.
⚠️ IMPORTANT: do not modify the MEDIA ID. This identifier is key to the correct functioning of the carousel during the broadcast.



6 Select your Buttons' CTA

Once the template is approved:

  1. Select the CTA for your template buttons
  2. Confirm


7 Send your broadcast

On the final screen of this process you will:

  • Send the template to a defined number for testing
  • View the audience who will receive the template
  • Get a preview of the template
  • Choose to send it immediately or schedule it

You're all set to make an impact with these carousel templates!


If you have any questions, don't hesitate to reach out to our Customer Success team. We're here to help.

Watch this video tutorial to send broadcast messages quickly and effectively on WhatsApp: