Instagram Message Types: Complete WOZTELL Guide

Instagram Message Types

There are various types of message content that can be sent to your users:


Text​

{
  "type": "TEXT",
  "text": "Hello World!"
}
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PropertyDescriptionRequired
typeTEXTY
textMust be UTF-8; limited to 1000 bytesY

Image​

{
  "type": "IMAGE",
  "url": "http://image.png",
  "attachment_id": "SomeStringID"
}
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PropertyDescriptionRequired
typeIMAGEY
urlURL of the image fileY
attachment_idString; ID of your uploaded imageN

Tips:

  • Image must be a valid image file format, including .jpg, .png, .ico and .bmp
  • Maximum file size is 8MB

Sticker​

{
  "type": "STICKER",
  "sticker": "like_heart"
}
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PropertyDescriptionRequired
typeSTICKERY
stickerlike_heartY

Quick Reply

Idea
NOTES

Quick Reply is currently not available on desktop, it is only supported in Instagram mobile app.


{
  "type": "TEXT",
  "quickReplies": [
    {
      "id": "6fTdrR8Y",
      "content_type": "text",
      "title": "test",
      "payload": "payload1"
    }
  ],
  "text": "quick replies test"
}
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Response Object
PropertyDescriptionRequired
typeTEXTY
textMust be UTF-8; limited to 1000 bytes or lessY
quickRepliesArray of quick reply buttons; Maximum of 13 buttonsY
quickReplies Object
PropertyDescriptionRequired
idAuto-generated by WOZTELLY
content_typeSet "text"Y
titleString; caption of button; Limited to 20 charactersOnly if content_type is text
payloadCustom defined payload trigger; Limited to 1,000 charactersOnly if content_type is text

Button

Idea
NOTES

Button is currently not available on desktop, it is only supported in Instagram mobile app.


{
  "type": "BUTTON",
  "buttons": [
    {
      "type": "postback",
      "payload": "TALK",
      "id": "CzLgZeSP",
      "title": "Talk to us"
    },
    {
      "type": "web_url",
      "url": "https://sanuker.com",
      "title": "Our Website",
      "id": "bsFbqfRG"
    }
  ],
  "text": "Welcome to our store!"
}
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Response Object
PropertyDescriptionRequired
typeBUTTONY
textString; Limited to 2,000 charactersY
buttonsArray of buttons; Maximum of 3 buttons that appear as call-to-actionY

For different types of button objects, please see Button Types.

Idea
NOTES

Carousel is currently not available on desktop, it is only supported in Instagram mobile app.


{
  "type": "CAROUSEL",
  "carousel": [
    {
      "buttons": [
        {
          "type": "web_url",
          "url": "https://sanuker.com/",
          "title": "Shop Now",
          "id": "SUf68rVl"
        },
        {
          "type": "postback",
          "payload": "SHARE",
          "title": "Share to Friends",
          "id": "QFCJCJHt"
        }
      ],
      "image_url": "http://image.png",
      "subtitle": "$119",
      "title": "Wireless Mouse",
      "id": "xc3Qogj3"
    },
    {
      "buttons": [
        {
          "type": "web_url",
          "url": "https://sanuker.com/",
          "title": "Shop Now",
          "id": "CdycIaKj"
        },
        {
          "type": "postback",
          "payload": "SHARE",
          "id": "Fr2GKFpW",
          "title": "Share to Friends"
        }
      ],
      "image_url": "http://image.png",
      "subtitle": "$299",
      "title": "Wireless Keyboard",
      "id": "i2HQB9Ki"
    }
  ]
}
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Response Object
PropertyDescriptionRequired
typeCAROUSELY
carouselArray of carousel items; Maximum of 10 elementsY
carousel Object
PropertyDescriptionRequired
titleString; Limited to 80 charactersY
subtitleString; Limited to 80 charactersN
image_urlURL of the image displayedN
buttonsArray of buttons; Maximum of 3 buttons that appear as call-to-actionN

React​

return new Promise((resolve) => {
  resolve({
  "type": "REACT",
  "message_id": this.messageEvent.messageId,
  "reaction": "love"
})
})
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PropertyDescriptionRequired
typeREACTY
message_idString; ID of the messageY
reactioinloveY

Unreact​

{
  "type": "UNREACT",
  "message_id": "aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDQ5MDM4NzIzNTgzOjM0MDI4MjM2Njg0MTcxMDMwMDk0OTEyODE4NjAzMzE4NDEyNjI3MzozMDAxMzAxODAxNTM4MTQ3NjkxMTEwMzkyOTg5NjQwMjk0NAZDZD"
}
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PropertyDescriptionRequired
typeUNREACTY
message_idString; ID of the messageY

Media Share​

{
  "type": "MEDIA_SHARE",
  "attachment_id": "17906680357995984"
}
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PropertyDescriptionRequired
typeMEDIA_SHAREY
attachment_idString; ID of postY

Ice Breakers

Idea
NOTES

Ice Breaker is currently not available on desktop, it is only supported in Instagram mobile app.


{
  "ice_breakers": [
    {
      "question": "Talk to me",
      "payload": "TALK"
    },
    {
      "question": "Ask a question",
      "payload": "ASK"
    }
  ]
}
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PropertyDescriptionRequired
questionTEXTY
payloadStringY
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