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How to write a template and examples of approved WhatsApp templates
WARNING: WhatsApp template categories will be migrated to the new categories by WhatsApp before June 1st, 2023. More info: https://developers.facebook.com/docs/whatsapp/updates-to-pricing/launch-timeline If your goal is to grow your business through ...
How to distribute WhatsApp conversations among the agents?
WhatsApp's conversations are conducted through Zoho Cliq channels. Each channel can include one or more agents that are able to communicate via WhatsApp with the users. Check these articles about Cliq channels and livechat agents for more ...
What are the WhatsApp Business API message types?
In the WhatsApp Business API there are different types of messages that you need to understand and be aware of. Main messaging concepts There are two main types of messages in a conversation via WhatsApp API: Session message: A session is a 24h ...