Inbox:

• Automatic detection of email addresses and URLs in messages to simplify interaction directly from the Inbox.

Group API:

• New functionality to create groups directly from the Inbox and integrate them across the platform.

• New option for sending Mass Messages via Facebook using MAPI-D.
  
• You can now authenticate a Facebook channel to enable access to this feature.
  

2025 - 08 - 21

WhatsApp Cloud (v1.2.0)

Inbox:

• Improved Markdown rendering in chat history and WhatsApp message template extension.

Platform:

• Added new Pricing Analytics option in the WhatsApp Cloud Conversation Analytics panel.

2025 - 08 - 13

WhatsApp Cloud (v1.2.0)

Broadcast:

• Added broadcast identifier (Broadcast ID) in the results page to facilitate tracking and analysis of mailings.

2025 - 07 - 17

WhatsApp Cloud (v1.2.0)

Broadcast:

• Added "Narrow Further" option for Dynamic Audience filters in broadcast creation. Allows users to apply additional segmentation rules to refine dynamic audiences.

Platform:

• Improved Markdown rendering and button behavior in template testing. Markdown messages are now rendered correctly on both user and platform sides.

2025 - 06 - 25

WhatsApp Cloud (v1.2.0)

MMLITE Dashboard:

• Enable the sending template messages with the new Marketing API LITE of META - MAPI LITE

2025 - 05 - 13

WhatsApp Cloud (v1.2.0)

• Module-bot-core node upgrade.
• [Facebook] Upgrade react-tooltip from V4 to V5.

Inbox:

• Message input now supports multiline in Add Apps.

Broadcast:

• Updated Broadcast Result system.
• Broadcast now uses a new result format.

Platform:

• Increased workbox-plugin maximum FileSizeToCacheInBytes to 10 MB.

Multilanguage:

• Translated platform to Portuguese.
• Translated platform to Arabic.

2025 - 04 - 29

WhatsApp Cloud:

• New API to download media via MEDIA_ID from Meta.
• Users can now copy their embedded signup token from the platform.
• Files from flow payloads now include fileId for user download.
• Added AWS X-Ray tracing to radiate-agenda (Lambda).
• Node.js upgraded in agenda, botRunner, subscriptionPush.

Platform:

• Embedded signup token is now copyable from the UI.
• File ID is now injected into flow payloads.
• Frontend updated to show "subscribe" column in audience detail.
• Query for audiences now supports subscribedOnly variable.

Broadcast:

• UX improvements across the broadcast panel.
• Improved back button behavior in template editing.
• Name can now be edited in the final stage.
• Blocked progression if audience/channel is empty.
• Alert screen refinements before sending/scheduling.
• Optimized modal image loading with combined SVGs.
• Updated "Edit" and "Close" button behavior in scheduling modal.

2025 - 04 - 25

WhatsApp:

• Added AWS X-Ray tracing to graphql-api (Kubernetes).
• Upgraded Node.js in botRunner, external-webhook, subscriptionPush.
• Added AWS X-Ray tracing to radiate-agenda (Lambda).
• Embedded Signup – Parallelized the installation of default templates.
• Open API – Added app integrations to the API scope.

Platform:

• Added social media signup functionality to both frontend and backend (GraphQL).
• Fixed extra separator on the marketplace page.
• Bug fix: Flow Payload Media ID is now stored as a String instead of a Number.

Inbox:

• Optimized chat status cache to reduce inboxSaved checks.
• Added AWS X-Ray tracing.

2025 - 04 - 17

WhatsApp:

• Added AWS X-Ray tracing to graphql-api (Kubernetes).
• Upgraded Node.js in botRunner, external-webhook, subscriptionPush.
• Added AWS X-Ray tracing to radiate-agenda (Lambda).
• Embedded Signup – Parallelized the installation of default templates.
• Open API – Added app integrations to the API scope.

Platform:

• Added social media signup functionality to both frontend and backend (GraphQL).
• Fixed extra separator on the marketplace page.
• Bug fix: Flow Payload Media ID is now stored as a String instead of a Number.

Inbox:

• Optimized chat status cache to reduce inboxSaved checks.
• Added AWS X-Ray tracing.

2025 - 04 - 03

WhatsApp:

• Delete old categories from filter and fix pagination reset.

Miscellaneous:

• Safari Explorer: Now available the search in Safari.
• Remove Quick Start from the Menu, substitute for specific Landing Welcome Pages.
• Follow up for preserving member after refresh.
• Upgrade serverless & node version.

2025 - 03 - 18

Inbox:

• Roles and Permissions: Add Role-based settings and automation settings page.
  https://support.woztell.com/portal/en/kb/articles/roles-permissions-20-3-2025
• Minor Improvement: Display INTERNAL Message event from Inbox in the webhook.

Platform:

• Save Status webhook to chatStatusCache.

Marketplace:

• Make: Installation Link: https://www.make.com/en/hq/app-invitation/7e4386c719830131c4e264882723b6d8

Broadcast:

• Improvement: Static Audience Use Subscribe Only.
• Minor Fix: Broadcast result.

2025 - 03 - 13

Webchat:

• Hard Refresh doesn’t create a new member.

Broadcast:

• Minor Fix: Enable select existing audience.

2025 - 02 - 28

Marketplace:

• ZOHO CRM Extension
  New interface to send WhatsApp automations in Workflows.
  https://support.woztell.com/portal/en/kb/articles/whatsapp-workflows-inside-zoho-crm

2024 - 10 - 22

WhatsApp Cloud - v1.2.0

Inbox:

• CTX - Ads Recognition – Inbox
• Updated the UI of the ad message in the inbox.

Integrations:

WhatsApp Cloud - v1.2.0

• Data exchange API is now supported for WhatsApp Flow
• Clients can set up their own data exchange API to route to different WhatsApp flow screens.

2024 - 10 - 14

Integrations:

WhatsApp Cloud - v1.2.0

• Media uploader
• In Media Uploader, we can now “Select Phone Number ID and file type” prominently.

Inbox:

• Inbox Loading speed
• The loading speed and reliability of the inbox have been improved.
• Incoming Message notification
• Broadcast or bot messages will not show unread notifications and will not appear on top of the inbox thread order. Only manual messages from agents or manual replies from customers will trigger unread notifications and come on top of the inbox thread.

2024 - 09 - 11

Integrations:

WhatsApp Cloud - v1.2.0

• A sample message template will be installed once the channel has been connected to a phone number.
  • To allow the users to test the template sending right after phone number deployment.
  • The sample template will be a Utility template called woztell_general_follow_up.

2024 - 09 - 03

Integrations:

Inbox - v1.0.0

• Support sending message with the human agent tag via Facebook and Instagram if the conversation is outside the 24-hours window.
  • The experience to the user will be identical.
  • The human agent tag will be applied once the messaging is being sent more than 24 hours later than the last user's message.

Update:

• Ensure the consistency between the inbox member tag section with the existing tag list under the "Members" page.

2024 - 08 - 27

Platform:

• The WhatsApp Template Library is now supported while configuring a broadcast for WhatsApp channel.

2024 - 08 - 14

Inbox - v1.0.0

Integrations:

• Support identifying the sender of the message templates initiated with the inbox actions.
• The sender will be displayed by the agent's email.
• The sender of message templates initiated by chatbot or broadcast will still be "Bot".

WhatsApp Cloud - v1.2.0

Update:

• Support creating utility message templates with the WhatsApp Template Library.
• Allow accessing the library of pre-defined utility templates in the channel.
• Pre-defined and pre-approved templates can be quickly created.
• Allow customizing based on the pre-defined templates (but approval will be required).

2024 - 08 - 06

Platform:

• Limit the right of exporting members to Admin or App Owner, the button will be disabled for unauthorized users.

Inbox - v1.0.0

Integrations:

• Support the tag suggestion dropdown when adding member tags in the inbox.

WhatsApp Cloud - v1.2.0

Update:

• Character limit of WhatsApp "Text" response is now increased to 4096 characters.

2024 - 08 - 27

Platform:

• The WhatsApp Template Library is now supported while configuring a broadcast for WhatsApp channel.

2024 - 08 - 14

Inbox - v1.0.0

Integrations:

• Support identifying the sender of the message templates initiated with the inbox actions.
• The sender will be displayed by the agent's email.
• The sender of message templates initiated by chatbot or broadcast will still be "Bot".

WhatsApp Cloud - v1.2.0

Update:

• Support creating utility message templates with the WhatsApp Template Library.
• Allow accessing the library of pre-defined utility templates in the channel.
• Pre-defined and pre-approved templates can be quickly created.
• Allow customizing based on the pre-defined templates (but approval will be required).

2024 - 08 - 06

Platform:

• Limit the right of exporting members to Admin or App Owner, the button will be disabled for unauthorized users.

Inbox - v1.0.0

Integrations:

• Support the tag suggestion dropdown when adding member tags in the inbox.

WhatsApp Cloud - v1.2.0

Update:

• Character limit of WhatsApp "Text" response is now increased to 4096 characters.

2024 - 07 - 23

WhatsApp Cloud - v1.2.0

Integrations:

• Support setting up the data exchange API after phone number deployment.

Broadcast:

• In the final stage of creating broadcast, the button "Edit Audience & Channel" is now updated to "Back" for clarity.

Platform:

• Hide the Subscribe Column for email channel in the Audience List.

2024 - 07 - 16

• Support editing the member profile in the member details.
• Support displaying all the member information in the member details, to be consistent with the inbox member profile.

2024 - 07 - 09

• Support deleting member(s) in the "Members" page.
  • Only Admin and App Owner have the right to perform this action.
  • Once deleted, the member will be removed from the platform, and it cannot be reversed.

• Support the "Inbox agent assignment" action for randomly assigning agents to a thread based on their working hours.

• Synchronize the thread title with the inbox member profile name when the profile is updated by:
  • importing member
  • chatbot action
  • Open API

2024 - 07 - 04

• WOZTELL is now supported in multiple languages, including English, Spanish, Traditional Chinese and Simplified Chinese.
• Support creating a single member in the "Members" page.

• All dashboard is now displayed with a default date range of "month-to-date".

2024 - 06 - 27

• While updating the inbox profile, fields that requires alias will be created with a default alias, which can be edited afterwards.
  • If these fields are imported with empty alias, they can still be imported with the default alias.
• In the inbox mobile app, allow line break with the "Enter/Return" key in the typing area.

2024 - 06 - 20

• Revamp of the import member flow for optimizing the user experience.
• Members profile is now consistent with the inbox member profile.
  • Importing member will update the inbox profile, with additional import keys for inbox profile.
  • Manually update the inbox profile will update the members profile.

• New interface to update the inbox member profile.
  • Allow adding "Website" and "Company" to the profile.
  • Able to display the "Platform Profile" from the corresponding message platform such as WhatsApp & Facebook.
  • Changes made to the inbox profile will be reflected in the members profile, and vice versa.

• Email address and URL in message template preview can be clicked in the inbox thread and conversation history.

2024 - 06 - 13

• New UI for enhancing the experience of creating and editing message templates in the channel's platform page and broadcast.

2024 - 06 - 06

Inbox - v1.0.0

Integrations:

• Support a native audio recorder to record and send audio from inbox.
• Can be used by clicking the "Microphone" icon next to the "Attach".
• After pausing the recording, agent can choose to resume, finish or discard the recording.

Updates:

• Only connected WhatsApp channel can be selected while sending message template with the inbox action.

2024 - 05 - 29

Platform:

• The Redirect relations between general nodes can be visualized with dotted lines in the bot builder.

Updates:

• All dashboards can be displayed with a pre-selected channel and a date range of "Last 30 days" by default.

Zapier

Integrations:

• Support the access to Zapier under the Automation page in the platform.

2024 - 05 - 16

Inbox - v1.0.0

Integrations:

• The Change Thread Agent action allows switching on the live chat optionally.
• Message sent as broadcast will not trigger the "unread" and "push notification" in inbox.
• Message sent as broadcast will be marked as [Broadcast] in the thread preview.

Update:

• The mention suggestion will filter out the inbox users under the following conditions:
• Inbox users who have not been activated.
• Inbox users who have no access to the thread due to private folder.

2024 - 05 - 09

Inbox - v1.0.0

Integrations:

• Support tagging other team members in a thread, and receiving the notification for threads where you are being tagged in.
• Allow tagging other inbox team member by typing "@email"
• Tagged agent can view mention notification at the "@" icon next to the "notification bell".
• Notification panel to view the threads where you are tagged in.

2024 - 04 - 25

Platform:

• Add the "number", "WABA ID" and "Billing Period" to the deposit transaction exported from the Transaction page.

Inbox - v1.0.0

Integrations:

• Allow modifying the default folders to be private folders.
• The "Main", "Done" and "Spam" folder are still public folders by default.
• As private folder, user can control which agent could have access to the folder.

2024 - 04 - 18

Platform:

• Access Tokens generated by installed extensions will be locked to prevent it from being revoked by accident.
• The extension would stop working when the associated access token has been removed.
• The extension associated with an access token can be displayed in the "Access Token" page under "Settings".

Updates:

• The action of revoking an access token can now be traced in the audit trail.

2024 - 04 - 11

Inbox - v1.0.0

Integrations:

• Redesigned Inbox Interface for enhancing the user experience.
• The Start a Conversation action can transfer the thread to the currently open folder.
• The agent info is now included in the meta of the outbound webhook as agentUserId.

2024 - 04 - 03

Inbox - v1.0.0

Inbox:

• Support two new filter options on the inbox dashboard: "Channel" and "Agent"
• For providing insights on the performance of a certain agent or channel.
• Only one "Agent" can be selected for filtering each time.
• More than one "Channel" can be selected for filtering.
• The timezone of the inbox dashboard's time filter is now standardized to be GMT+00:00.

2024 - 03 - 27

Platform:

• Support the quick link-out to the chatbot and node from the redirect section in the "Node Inspector".
• Support the quick link-out to the chatbot from the chatbot settings in the channel.

WhatsApp Cloud - v1.2.0

Integrations:

• Support the new embedded sign-up flow for business number connection.
  • New layout for the embedded sign-up flow
  • Able to display reminder message if the user drops out at certain step of the embedded sign-up, and provide advice on how to resume.
  • If the user has dropped out from embedded sign-up flow, the "Start Setup" button will be available again and allow user restart right away.

2024 - 03 - 13

Platform:

• A node can now accept multiple parent nodes while building chatbots in the bot builder.
  • For example, multiple nodes can be linked to the same node as their common child node.
  • The chatbot structure could be simplified while retaining the same flow.
• The "Push" page is now renamed to Broadcast.

Inbox - v1.0.0

Integrations:

• New channels will be connected to the inbox upon their creation, which can be manually disconnected if needed.

• Optimize the experience of navigation in the platform.
  • "Channels" is now relocated to the main menu bar at the top.
  • "Platform" is now the default landing page after entering a channel.
• Extensions listed in the marketplace can now be rendered without clicking "Load More".

• Support adding media files by "Drag & Drop" and "Copy & Paste".
  • To allow more convenient methods for attaching media in the inbox.
  • These two actions can be performed with multiple files selected.
  • If there are text drafted in the text box before dropping the media, the drafted text will not be sent together with the file.

• Allow switching between the WhatsApp Message Template Editor and "Response Editor" while configuring a push.
  • Both types of editor will be available if the audience selected is on WhatsApp Cloud.
  • Only the "response editor" will be available if the audience selected is on other channels.

• Public API supports the `GET /whatsapp-displayname-status` for retrieving the information about the phone number such as "quality rating", "messaging limit tier" and "official business account status".

• Allow marking the messages in a thread as unread.
  • When a message is marked as "unread", it will also apply to all the messages sent and received after that, and the current thread will be closed.
  • While visiting a thread with unread messages, you will be led to the earliest unread messages.
• Allow closing the current thread to prevent idle agents from "reading" the thread even when they are away.
  • Agents can click the cross at the top right corner of a thread to close the current thread.
• The assignee label can be displayed under the title of the thread.
  • It will appear next to the "folder label" when the thread is assigned to an agent.
  • The assignee can be more visible even on smaller screens such as mobile devices.

• Support the Welcome Request trigger.
  • This feature needs to be enabled per phone number.
  • REQUEST_WELCOME event will be fired once when a user starts a conversation with the business for the first time.
  • When enabled, REQUEST_WELCOME will still be fired for existing users who hadn't triggered it before.
• Public API supports managing the flows.
  • GET /flow - Retrieve a list of flows.
  • GET /flow-screen-payload - Get screen payload of a flow.
  • GET /flow-preview - Get preview link of a flow.
  • PUT /create-flow - Create a new flow.
  • PATCH /flow-metadata - Update metadata of a flow.
  • PATCH /flow-json - Update JSON of a flow.
  • DEL /flow - Delete a flow.
  • GET /flow-detail - Retrieve flow information.
  • POST /publish-flow - Publish a flow.
  • POST /deprecate-flow - Deprecate a flow.
• Public API supports managing the business encryption for flows.
  • POST /whatsapp-business-encryption - Set the public key.
  • GET /whatsapp-business-encryption - Retrieve the public key.

• Support Location Request.
  • A response that comes with a text message and a button to request the user's location.
  • By clicking the button, users can share the live location to the business.

• Optimize the speed of the live update of the unread notification count displayed.
• POST/ update-thread-title can now update both the thread view name and on the thread title shown on menu.

• Allow creating and editing message template while configuring a push in the push panel.
  • The new flow will be triggered if the audience added to the push is on a WhatsApp Cloud channel.
  • It can list the templates and display their status of approval.
  • After creating or editing a template, it can be applied to a push right away once it is approved.
  • If the audience added is on other channels, clicking the "Message" in the push will redirect to the generic response builder.

• The Public API now supports the following functions:
  • GET/ list-threads for getting a list of threads.
  • GET/ list-users for getting a list of inbox users.
  • POST/ update-thread-title for updating the title of a thread.
  • POST/ internal-message for sending an internal message in a thread.

• The Advanced Menu will be expanded if there is "Member Metadata" or "Custom Header" saved in the existing webhook.

• Allow attaching media using the media library while sending message template with the inbox action.
  • To avoid the scenario where users need to leave the current modal in order to obtain the media URL or media ID.
  • The media library can directly convert the uploaded media into URL for applying to the template.

• Support adding and removing a thread assignee with Public API.

• Support the Limited-Time Offer Template.
  • A type of message template under the "Marketing" category.
  • Similar to coupon code template, but allows adding an expiration defined by the user.
  • Attached with a copy code button and URL button.

• Add new sending options to the audience group in push panel.

• New action for sending purchase/lead events associated to Click-to-WhatsApp Ads to Meta.

• Allow selecting the country for data localization before deploying a WhatsApp Cloud number.

• Support the Inbox Analytics under "Dashboard" to provide insights on the inbox performance.

• Include additional information to the "Move Thread Event".
  • "User ID", "Role", "Timestamp", "From which folder" and "To which folder".

• In the member details, add buttons for redirecting to the chatbot and node that the member is currently at.

• Display alert inside the audience when it is set to "Send to a group of members" without any criteria.

• Support mutation to unsubscribe and delete channel.

• Additional features on the Click-to-WhatsApp Ads preview in conversation history and inbox thread.
  • Display the "Ad ID" on the preview.
  • Support redirection to the original Ad by clicking the preview.

• On the platform page, the "Rate Limits" section is added for displaying the data of API usage and in case of API failure due to throttling.

• Alert will be displayed when an audience group is selected without any criteria applied in the push.
• The Support role access to the Members page will be limited to "Read Only".

• Support the Coupon Code message template.
  • A type of message template under the "Marketing" category.
  • Can attach a "Copy Code" button, that allows users to click and copy a coupon code.
  • Other button types can be added alongside with the "Copy Code" button.
    
    
• The Preview of WhatsApp Flow message is supported in the inbox thread and conversation history.

• Support sending WhatsApp Flow with Message Template.
  • First, users need to create a "Flow Template" under the marketing category.
  • Users can select flows published in the "Flow Builder" inside the WhatsApp Manager.
  • Only one flow can be linked to a template, the linked template can only be changed by editing the template.
  • The template contains a button that can trigger the flow.
    
    
• The Flow Trigger allows matching by the Selected Flow ID and Customized Payload to provide flexibility for building the follow-up chatbot flow.
  • When "Match Selected Flow ID" is enabled, it will match any payload from the selected flow.
  • When "Customized Matching Payload" is added, it will match the selected flow that contains the same customized payload.
  • If users want to match the exact flow payload(s), they need to keep the "Match Selected Flow ID" disabled.
    
    
• The preview of Click-to-WhatsApp Ads can be displayed in the conversation history.
  • This feature needs to be enabled by granting the "Ads Permission" on the channel's platform page, for receiving the ads events.

• The "Inbox Core" Webhook will be added by default if a channel is connected to the inbox.

• A new meta object is added to the Outbound Message Events for indicating the source integration.

• Support the WhatsApp Flow Trigger resource template.
  • Allow the chatbot to react to WhatsApp flow response submitted by the user.
  • At least one input of the flow needs to be specified to match the trigger. For example, the trigger will react when the user submits an expected answer.

• Optimization of the agent operation with Linked Actions between live chat mode and agent assignment.
  • While chatbot mode is on, the agent's reply can also switch on the live chat by using the button "Start Live Chat"; or send the agent's reply without switching on the live chat by using the button "Send Message Directly".
  • While chatbot mode is on, assigning a thread to an agent will display the option to switch on the live chat.
  • While live chat mode is on, unassigning a thread from an agent will display the option to switch on the chatbot.

• Update in team member and channel will be instantly synchronized with the inbox.
  • Creation and removal of channel
  • Change of channel name
  • Creation and removal of team member
  • Change of team member role and expiry

• Revamp of the Marketplace to improve the experience of browsing the available extensions.
  • Allow searching for extensions by keyword or the developer.
  • The introduction page of each extension can include images.
  • The landing page after clicking the "Marketplace" icon will be the discover page.
    
    
• Support Chatbot History in chatbot builder.
  • Display audit trail records related to the chatbot you are working on.
  • The audit trail is displayed in an expandable sidebar.
    
    
• Allow adding image with media library while using the message template response.
  • User can still add image by either this, media ID or media URL.

• The billing section will be hidden if the app is managed and paid by a partner.

• Support sending the WhatsApp Flow triggered by the CTA button.
  • User can configure the CTA button in the resource template; and select a flow to be triggered.
  • The creation of flow still needs to be done in the Flows builder in WhatsApp Manager.

• Support the Carousel Message Template.
  • Available under the marketing category.
  • Template that can display multiple images/videos with buttons, similar to Messenger's carousel.
  • The carousel cards are displayed in a horizontally scrollable view
  • Each template can contain up to 10 carousel cards; and each card can contain up to 2 buttons.
  • The image/video used for carousel template must be added using the media ID.

• A list of Advanced Chatbot Actions are available as default resource templates for all users.
  • The advanced trigger and actions which could only be achieved by coding become more accessible to general users.

• Addition of the Meta Ad Trigger resource template that allows chatbot to be triggered by WhatsApp Ads.

• Support public integration API for uploading the media file and obtaining attachment ID.

• Variables are supported in Action and Trigger resource templates.

• Support new Inbox Action for generating suggested responses for agents.
  • The suggested response can be generated based on the context of the conversation; or by typing instructions in the text field before triggering the inbox action.
  • By selecting one of the generated responses, the response will be auto-filled into the text field.
  • The number of options available from each generation can be adjusted in the extension settings.

• Custom variables are supported in Member Tagging and Analytics in the node inspector.

• Support to create and send Catalog Message.
  • A new response that can be clicked to display a product catalog within WhatsApp.

• Variables are supported in Member Tagging and Analytics in the node inspector.
• Add the externalId variable option to the text response of generic and other platform resource templates.

• Support connecting to WhatsApp On-Premises API in the new WhatsApp On-Premises channel.

• The Facebook Comment trigger can be used with either the "Any Comment" or "Keyword Group".

• New interface for creating Message template, in order to support up to 10 buttons, with a mixture of various button types.
  • Can be applied to marketing and utility templates.
  • Each button type has its own limit as well.
  • Quick reply buttons must be grouped together, as well as other non-quick reply buttons.

• Parameters applied in the "Actions" and "Trigger" resource templates can be kept while switching between the basic and advanced mode in response.

• Support the Catalog Message Template.
  • Catalog template is under the Marketing category.
  • Able to send a template with a "View catalog" button, which will display the whole product catalog to users.

• The "Product Items" picker in multi-product message can fetch up to 40 items each time.

• Support the Analytics for URL Button.

• Ensure that email notifications will be sent to the customer for settled invoice, pending invoice and payment error.
  • Only the app owner of an app can receive this notification.
  • The invoice will be attached to the email for the settled invoice and pending invoice notification.

• Support Multi-factor Authentication for more secure login.
  • "Settings" -> "Account" -> "Multi-factor Authentication"
  • An optional function, which is disabled by default.
  • When enabled, user must log in with an authentication code.

• Refine the account registration flow to smoothen the experience for new users.
  • The registration flow is shortened from 3 steps to 2 steps.
  • Upon the completion of the sign-up, users can enter the app without verifying the email.
  • An alert banner will be present when the users have not been verified.
  • Unverified users are restricted from creating channel and inviting team members.
• New Help Center to offer different levels of customer support.
  • An expandable sidebar that allows quick access to the documentation, support tickets and live chat support.

• In bot builder, the platform specific response can be pre-selected based on the active Platform Preference.

• The Marketing Notification tag can be listed in the Existing Tag section.

• Optimize the preview of the template button in the "Message Template" tab page under the "Platform" page.

• Able to display the various types of user's input supported by messaging platforms in the thread view.
  * Facebook Messenger: The payload of quickly reply or button.
* Facebook Messenger: Media, Image, Video, Audio and File, which can be clicked to preview.
* WhatsApp Cloud: Sent cart, which can be clicked to preview.


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• Optimize the demo booking flow during the new user registration.

• The "Inbox Agent" role, whose access right is limited to the inbox integration, can be added to the team members.

• Support the Multi-Product Message Template under the "Marketing" category.
  • Allow sharing a list of products in a business-initiated message template.

• Add an action resource template for assigning a thread to an agent for follow-up.

• Revamp the bot builder workflow to enhance the bot building experience.
  • Drag & drop to reposition the nodes
  • Drag to create new nodes
  • Connect or Disconnect nodes
  • Insert a node in between
  • Compatible with existing chatbot
• The Admin or App Owner can lock the tree to prevent it from being modified without permission.
• The Admin or App Owner can lock the data source to prevent it from being modified without permission.
• Events posted via the Incoming Webhook can include fallback text.
  • The style of the text can be customized.
  • The events with fallback text can be displayed in the inbox thread and conversation history.

• Allow creating URL to a thread with the corresponding externalId and channelId.
  • Example URL:
    https://platform.woztell.com/inbox?eid=EXTERNAL_ID&cid=CHANNEL_ID

• Updated navigation bar on the WOZTELL platform.
• The "Auditor" role can be added to the team members.

• Support new response templates: Coupon, Receipt and Customer Feedback.

• Added a button in the "Transactions" page for exporting the transaction report in .CSV. The report includes the breakdown of the transactions (only applicable to data recorded after July 5th, 2023).

• The "code expiration minute" is now an optional feature while creating an authentication message template.

• The Word Boundary and Equal options are added to the keyword trigger.

• Support creating Authentication message template with one-time password button.
• Dashboard now supports the analytics based on the new conversation categories.

• The thread list can be filtered by the date of last message.
• The thread list can be sorted by chronologically ascending or descending order.
• Display the exact number of new unread threads while hovering over the folder.

• The exact time of the last message can be displayed on the thread preview.
• Improvement on the stability and scalability of the inbox system.

• Support creating Private Folders that are only accessible by selected users.
• Allow assigning a color to a folder in the folder profile.

• The folderId can be found and copied from the folder profile.

• Improve the reliability to handle high volume of inbound and outbound messages by applying message queuing system.
• Threads can be assigned to another non-default folder in batch, given that the channels of selected threads are supported by the destination folder.
• Support deleting the non-default folders for better folder management.
• Support copying the member's phone number with one click to improve the UX of agent operation.

• "Recurring Notifications" is now renamed to "Marketing Notifications".

• For the pricing update starting from 1/6/2023, the breakdown of the new conversation categories can be displayed in the "Transactions" page.

• Support attachment preview and management before sending out the attachment files.
• Image in the thread can be directly opened in new tab by hovering over it.

• Incoming Webhook can be added for posting messages from external sources to the channel.
• Improve platform reliability to handle concurrent incoming messages by applying message queuing to all messaging platforms.

• MOVE_THREAD_FOLDER event is now sent to the channel to indicate that a thread is transferred to another folder.

• Allow member.meta, member.meta.field, member.botMeta.tempData and member.botMeta.tempData.field as valid paths in the webhook events subscription.
• Disable the options of the deprecated integration version during channel creation.

• The createNotification mutation can support adding the title and color to the notification message.

• Update the CreateAt and UpdatedAt to be optional input for the deleteMembers mutation.

• Require user's confirmation before deleting an existing message template.

• The "Member Update" events now support a new event type "BATCH_MEMBER_UPDATE", for notifying the changes made to multiple members at a time.

• Support the preview of the submitted shopping cart in conversation history.

• Support displaying the product details of the single product and multi-product messages in conversation history.

• Optimize the frontend performance for handling high volume of threads.

• Smoothen the registration process by removing the Phone Number Prefix field.
• Optimize the error handling for users who are logging in the platform with expired access to an app.

• Raise the rate limit of the createChannelEnvironment, updateChannelEnvironment mutations and query members to meet the demand of different use cases.

• Resolve issue with opening the Web Chat full page window.

• New resource template, "Move Thread to Folder", for assigning a thread to a specific folder in a node.

• Optimize the error handling of Member Metadata and Custom Headers in the webhook events subscription.

• Trees with integration specific responses can be imported using importTrees mutation even the corresponding integrations are not installed in the app.

• Public API support GET/conversation-analytics for retrieving the conversation analytics.

• Public API supports POST/update-thread-folder to assign a thread to a specific folder.
• Support Internal Comment for agent collaboration in the same thread.
• Allow sharing a thread by its the permalink.
• Display the source of the latest message on the thread preview, including [Bot], [User] and [Internal].

• Support Location Header in message template.

• Support Product message preview in resource template and conversation history.
• Phone number picker can fetch more than 100 phone numbers while deploying a number and searching a number in dashboard.

• The Comment Reply keyword trigger can be applied to all of the posts under a page.

• Starting from 19/04/2023, newly created apps will come with the native Inbox Integration.

• Allow applying filters to the "Transaction" by transaction type and date range.
• Added a tooltip description regarding the deposit charging mechanism to the "Transaction" page under "Billing".
• Allow subscribing to the "Member Update" events.
• Allow subscribing to the "Node Trigger" events.

• Apply Debounce search to prevent the timeout issues while performing member search in the "Members" page.
• Prevent the member tag replacing issue when a node is quickly triggered twice.
• New setMeta, setBotMetaTempData, unsetMeta, unsetBotMetaTempData functions for updating member's data and TempData.
• Update the Any user input trigger to cover the CONTACT and LOCATION message type.

• Add includeArchived to the channels query for filtering the archived channels.
• CreateNotification mutation to allow integration to notify their users for errors.

• Support the new WhatsApp template categories: Authentication, Marketing and Utility.
• Option to subscribe to the webhook for receiving Message Templates Status Update.
• WhatsApp Commerce Settings for enabling the shopping cart and catalog.
• Display the Messaging Limit Tier and Official Business Account in the channel's "WhatsApp Info" section.

• Update the Recurring Notification resource template and deprecate the notification_messages_frequency.
• Send notifications to the WOZTELL account for invalid token error in the Facebook integration.

• Update the message type MISC to IMAGE, AUDIO, VIDEO or FILE.

• Add Exclusive Live Chat option so that only the ticket picker could engage in the conversation.

• Update the Live Chat Agenda to start counting down when a ticket is created, and refresh the timer when the latest user message is sent.

• Allow scrolling in the environment tab for multiple environments in the channel.
• Archived channels will be displayed without the channel icons for more obvious visual distinction.

• [WhatsApp Cloud] New Product resource template with Catalog and Retailer ID pickers.

• [WhatsApp Cloud] The WhatsApp Cloud push messages can be sent via the outbound push webhook in the new webhook system.

• Deleted channels can be viewed by turning on `Show Archived` in the channels page

• [Facebook] New action resource template for passing the thread control to the Facebook Page Inbox.
• [Slack] Support the Blocks message type.

• New version of Channel Webhook System which allows user to have finer control over the type of message received through the webhook. User can allow the upgrade in the environment page of the channel.

• [Web Chat] Caption text is supported under the IMAGE type in resource template.

• [WhatsApp Cloud] Option to grant WOZTELL the permissions to access the catalogues and products in the commerce manager.

• Display the character count in the resource template's text field in real time.

• [WhatsApp Cloud] Add "Create Date" & "Expiry Date" of the uploaded media in the media history.

• Rate limits for the Data Source related mutations are raised in Open API.

• [WhatsAPP Cloud] Public API supports updating the WhatsApp business profile.
• [WhatsAPP Cloud] Bot API supports sending a message as a reply to an existing message, which will be displayed with a contextual text bubble.
• [WhatsAPP Cloud] Support reaction on an existing message with emoji.

• [WhatsAPP Cloud] New trigger resource template to cater for the Order event of product message.

• [Facebook] Support Product Template as a resource template in the response.

• [Facebook] Display accurate error message for disconnected page in the channel

• [WhatsApp Cloud] Support Editing Message Template in the platform page of channel.
• [WhatsApp Cloud] Media sample can be previewed during message template creation.
• [WhatsApp Cloud] Status update of the WABA account and phone number can be displayed in the platform page of the channel.
• Support setting up the Zoho Cliq Integration in the integrations page.
• Support setting up the Zoho CRM Integration in the integrations page.

• Support Filtering in Media Library, and media files can be filtered by uploaded date, file type, file size and source.
• Support Open API mutation for exporting trees from an app.

• Additional formatting guide provided for the createSubscriptionPush and updateSubscriptionPush mutations.
• Support applying criteria on the deleteMembers mutation in Open API.
• Support Open API mutation to create channel environment.

• Member tags in .csv file can be imported as string or JSON array, i.e. tag_1, tag_2 or ["tag-1", "tag-2"].

• Priority group picker allows removing the priority group from a non-default environment.
• Tag manager supports operation with categorised tags.

• Open API supports new mutation for deleting members in batch.

• [Facebook] Quick reply supports the "Email" and "Phone Number" type apart from the "Text" type.

• Open API supports creating channel with integration installed.

• [Web Chat] New resource template for sending Web Event in the form of text or object.
• [Web Chat] New resource template for triggering a node by the payload from Web Event.

• Location message in conversation history can display the longitude & latitude, and be able to redirect to the Google map location.

• [WhatsApp Cloud] Public API supports GET /whatsapp-business-profile and PUT /media-id.

• [WhatsApp Cloud] GET /waba-info from the Public API will accept both Channel ID and WABA ID as input.
• [Web Chat] Support redirection for the "Phone Number", "Email" and "Website" in the Business Info page.

• Tags Manager: a member tag management tool for adding, deleting and editing tags in bulk.
• Support inserting custom data into member's meta while importing member list into the platform.

• New registration experience for first time users of the platform.

• [WhatsApp Cloud] Support Single and Multi-Product Message.
• [Facebook] Support Facebook App Events Tracking.

• Optimize the logic of the "Any Email" trigger in order to accurately filter invalid email address.
• Display "File ID" of media in the conversation history, for retrieving the media file with Open API.
• Add the conversation:read scope for viewing conversation history without logging into the platform.

• [WhatsApp Cloud] Display both the list button title and description as a text message after being selected by the user.

• [Web Chat] Make "Quick Replies" an optional feature for other message types.

• [Facebook] Allow unsubscribing a Facebook page in channel when the integration has been removed from the page settings.

• Global Transformer Node, a type of transformer node which can be triggered at any point of the tree.

• Support Dialogflow Integration.

• [WhatsApp Cloud] Create a checkbox in the "Text" resource template for enabling the URL Preview.
• [Web Chat] Ensure that the Web Chat icon can be displayed and expanded on the user's webpage.

• Transformer Node, a new category of node, which allows modification of the message event and be able to pass the processed event to the next node.

• Support the import tree function in Open API.
• Support more Open API mutations for updating information in channel environment.

• [WhatsApp Cloud] New Public APIs to create/update/delete message template.
• [WhatsApp Cloud] Support the "About" field in the business profile.

• "Platform Preference" selector in push panel for previewing the response of selected platform integration.

• Display a detailed preview of the WhatsApp Cloud message template in the member's conversation history.

• [Facebook Integration] Support Messaging type in the resource template of response, for sending Facebook push notifications.

• [Live Chat Module] Optimize the outlet channels picker in case the list of available channels is too long.
• [Email Integration] In the resource template, update the "HTML" field from text field to code editor, and add description about fallback text.
• [Email Integration] Remove the "File Name" field from the resource template.
• [Facebook] Add new resource templates that react to the RN unsubscribe and resubscribe events.

• "Platform Preference" picker in bot builder for previewing the response of selected platform integration.

• Short access token is supported in Bot API.
• Importing tree with missing integrations can be allowed by requesting user to install the relevant integrations.

• Support Web Chat Integration.

• Support Persistent Menu in Instagram Integration.
• Support Slack Integration.
• Support Email Integration.
• Add resource template for handling the opt in payload of OTN/RN in Facebook Integration.

• Support the application of Catergorized Member Tag.
• The import member notification includes the count of "members updated".
• Add the timeout checker and log about the URL & Payload to inbound and outbound webhooks.

• Support batch creating conversation history using Open API.
• Access token generated from WOZTELL platform can be shortened to <100 characters.
• Block disabled app from using Bot API and sending push message.
• Add "App Disabled" reminders in user's WOZTELL app when it reaches the MAU quota of free plan.

• Add resource template of Facebook Comment trigger that could get the Page ID and Post ID from the Facebook integration.
• Allow retrying the embedded sign-up flow in case there is a timeout issue while processing to the WhatsApp Cloud deployment page.
• Support WOZTELL hosted universal file design: incoming media is uploaded to media library automatically, then WOZTELL provides "fileId" to integrations for retrieving media sent from inlet channel.

• Update the available categories of WhatsApp message template.
• Merge the "Caption" into the "File name" field of the "File" response of WhatsApp Cloud Integration.

• Push report can be generated by users using the "Export" button, and available for download in the notifications.
• Meta object can be passed in Bot API (SendResponse and redirectMemberToNode), and the meta object will be received in outbound webhook.

• Recurring Notification is supported in Facebook Integration v1.1.0.
• One-Time Notification is supported in Facebook Integration v1.1.0.
• "Any Media/File" is supported as one of the "Predefined Triggers" in bot builder.
• Resource templates for WhatsApp interactive messages (list message & reply button) are available in bot builder.

• Annual subscription plan is available.
• New users are required to provide a contact phone number during registration.
• Added "Business Profile Settings" for updating the registered contact phone number of an app.
• Priority Group can be created during the creation of Channel Environment.
• Files (i.e. push report) can be downloaded using the download links available in the WOZTELL Notifications.
• Push Report can be generated and downloaded in WOZTELL.
• Member page with filters applied can be directly shared with member page URL.
• Export of analytics report containing member data will be recorded in Audit Trail.
• Log session without time range and query parameters can be displayed while being shared as a log session URL
• Bearer token can be used for calling Bot API

• Sticker is added to one of the supported message types in WhatsApp Cloud Integration.
• List Message and Reply Button are supported in WhatsApp Cloud Integration.
• Conversation-based Pricing Information is included in the message event of WhatsApp Cloud Integration.
• Updated analytics dashboard for Facebook comment reply.
• Updated WhatsApp Analytics in dashboard.
• Media Share is supported in Instagram Integration.
• Comment Reply is supported in Instagram Integration.
• Integration version of each channel environment & installed integration can be upgraded / downgraded