Unscheduled
Zoho Cliq, not loading
If we are experiencing slow loading of the Zoho Cliq page and even get a message that "the page is not responding", this is because we have several unread conversations. This is due to the way Zoho Cliq works, loading all unread conversations at ...
Alert: Renamed Channel
In some Zoho Cliq WhatsApp channels, we see messages/alerts with the title "Renamed Channel". In addition to indicating that the Lead or Contact channel has been renamed, this message will appear in the following cases: We created a new Lead or ...
Modification of the welcome message
When receiving a new message at our verified corporate WhatsApp number from someone we haven´t had a conversation with yet, an automated response will be sent (Welcome message). To modify this answer we must perform the following steps: We access our ...
Alert: Wrong WhatsApp channel
This message appears when an agent tries to send a WhatsApp message from a Zoho Cliq channel that is not intended for it. Example, an internal channel of the company's sales team, an external channel with a client, or even a channel for managing a ...
File Storage
File types and preview WOZTELL works with the official WhatsApp, and therefore the files it handles are ones that WhatsApp owns: image, audio, PDF, etc. The preview of files by your sales representatives or customer service agents will depend on the ...