Features
How to go to a lead in Zoho CRM from Zoho Cliq
If you are using Zoho CRM integration, you can go to your Lead/Contact from the channel on Zoho Cliq, in case they are related. Using this feature we will be able to execute a command on the customer's channel on Zoho Cliq related to a Lead/Contact ...
How to save WhatsApp messages in Zoho CRM
Using this Woztell feature we will be able to mark a WhatsApp message and save it on Zoho CRM. The procedure to use this feature is: Choose the WhatsApp message by right-clicking or clicking on the 3 dots that appear on the right side of the ...
How to add/remove agents massively from WhatsApp channels
Using this Woztell feature you will be able to add/remove your agents massively from WhatsApp channels on Zoho Cliq. The steps you have to follow are: On Zoho CRM, go to Leads or Contacts module. By using the filters we can prepare the list of ...
Automatic lead/contact creation in ZOHO CRM
When an end-user writes us a message, if his WhatsApp number does not exist in our ZOHO CRM, he will be identified with the name "W Unknown". Depending on how we want to manage this situation, through WOZTELL, it is possible to select: Create it as a ...
WhatsApp messaging model and costs for contacts in Mexico
DEPRECATED Starting February 1, 2021, WhatsApp will test a new pricing model for WhatsApp Business API, that will impact businesses sending messages to users with a Mexico phone number. WhatsApp will inform us of any definitive changes and we will ...
Multi-Device for agents
MULTIDEVICE An agent can chat and monitor conversations with customers by means of a navigator or by installing an executable on the computer, a tablet, or a mobile device (iPhone or Android). In every instance where ZOHO CLIQ is the tool used in ...
LIVECHAT AGENTS
LIVECHAT AGENTS LiveChat agents, or simply Agents, are the employees in your company that will handle your WhatsApp communications. They will, therefore, read, send, and receive messages in order to manage customer needs. They may work with the ...
Get the "Woztell Admin" and the "Woztell token"
The Woztell admin and Woztell token are necessary credentials to be able to use Woztell endpoints and integration with Zoho Flow. If we have integration with Zoho CRM, we can obtain this data by following the below steps: 1. We access our Zoho ...
WhatsApp session messages and WhatsApp templates
SESSION MESSAGES A messaging session initiates "each time" we receive a WhatsApp message from a customer, and the session stays active for 24 hours. If we receive multiple messages from the same customer, the last message will always be what ...
Chatbot agents
CHATBOT AGENTS Chatbot agents are virtual agents. They work with AI that enables them to provide certain answers previously defined, based on certain conditions of received messages. The advantage of Chatbots is that, once they are programmed, they ...
WhatsApp and ZOHO Cliq Integration
The integration of WhatsApp with ZOHO Cliq allows you to send and receive WhatsApp messages from your ZOHO Cliq, without having to leave the application or have to open additional tabs. Both types of WhatsApp messages, incoming and outgoing; will ...
ZOHO CRM & WhatsApp Integration
WhatsApp and Zoho CRM's integration is one of the most complete on the market, allowing you to Unify, Control, and Automate your communication through WhatsApp for your business. Lead/Contact messages Messages sent to a Lead or Contact, are stored in ...
Integration of third-party applications
WhatsApp Webhooks WOZTELL is prepared for use with third-party applications to send and receive WhatsApp messages, regardless if they are session messages or templates. This feature enables you, for example, to send out alert messages from your ...
WhatsApp Template Features
WARNING: WhatsApp template categories will be migrated to the new categories by WhatsApp before June 1st, 2023. More info: https://developers.facebook.com/docs/whatsapp/updates-to-pricing/launch-timeline WhatsApp template features Detailed below you ...
WhatsApp message cost with WOZTELL
WOZTELL charges, in addition, a flat rate fee of $0.01 for the sending of templates, as a messaging platform quota, for each and every country. This cent is added to the price WhatsApp stipulates, *Check out all the prices here, and you may consult ...
WhatsApp conversations
SIMULTANEOUS CONVERSATIONS The number of simultaneous conversations that can be held is not limited by WOZTELL. Similar to the way we handle simultaneous conversations in our personal WhatsApp, we may also manage simultaneous conversations in ...
Active Monthly Customers
Active customers An active customer is anyone who interacts, at least once a month, with one of our WhatsApp Business "Professional" numbers activated through WOZTELL. The possible interactions are, among others: Writes us a text Sends us an image, ...